3.1 APPENDIX A: TROUBLESHOOTING, REPAIRS
FOR MANY VARIOUS FUNCTIONAL PROBLEMS
-
Make certain that the screen saver is turned off.
Turn off screen saver and reboot system to correct problems.
(Depending on the exact nature of screen saver, a wide variety of specific problems can results)
NO PICTURE OR POOR CLARITY (B.O.S.S. UNIT)
-
Make
certain
that
system
components
are
plugged
in,
properly
connected
and
turned
on.
-
Hold
the
scan
head
without
moving
during
measurement
-
Check
all
fuses
and
connections
on
each
of
the
different
components.
-
If
there
is
a
pink
screen,
try
a
different
number
of
colors,
256,
16
bit,
24
bit,
etc.
INACCURATE TEST RESULTS ON TEST BLOCK
-
Perform a calibration to the electronics.
This must be done whenever a test head is returned from repair or when
installing a loaner scan head.
PROGRAM WILL NOT PROCEED
-Make
certain
that
system
components
are
plugged
in,
properly
connected
and
turned
on.
CHECKS TO MAKE BEFORE CALLING THE FACTORY
If
you
run
into
problems:
1)
Reboot
the
computer
2)
Check
the
calibration
of
the
scan
head
to
the
computer
3)
Consult
the
Windows
Manual
for
troubleshooting
information
4)
Contact
Newage
Testing
Instruments,
Inc.
Technical
Customer
Service
at:
Tel:
215-355-6900;
Fax:
215-354-1803
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