3.2 REPAIRS AND SHIPPING INSTRUCTIONS
If your system or just the B.O.S.S. scan head needs repairs, it must be packed in a sturdy box using bubble wrap or
equivalent for padding.
It is important that the components be well protected from damage and that the box be
doubleweight or double boxed to prevent penetration during shipping.
Include a statement of the desired service or a
description
of
the
nature
of
the
problem
with
the
unit.
Address
the
package
to
Service
Department.
The
package
should
be insured for the value of the instrument.
Newage will call with an estimate for repairs.
If the scan head alone is returned to us we are unable to provide a calibration but will provide a certificate of operation.
This is
because the scan head must be calibrated in conjunction with the computer it is to be used with.
After a test head is
returned or when a loaner unit is used, it must be first calibrated with the computer prior to use.
Before sending tester to Newage, please complete the Return Rep[air Form at the site below.
https://www.hardnesstesters.com/service-and-support/repairreturnform
When sending any repairs to Newage please send to address below;
Newage Testing Instruments Inc – An AMETEK Co
Att: Service Department
8600 Somerset Drive
Largo, FL 33773
USA
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