User Manual
13
3.4. The FP scanner is off and Employee can’t
be identified.
1. Unit in sleeping status.
Press the finger to activate.
2. Terminal is not communicating
or has a line obstruction.
1. Cease communication between
terminal and PC. Verify the ethernet
cable is communicating properly.
2. Excludes the line’s obstruction.
3. Fingerprint scanner abnormal.
Restart unit or change the fingerprint
module.
3.5. Terminal beeps automatically when no one
punches in/out.
1. Direct sun light or light too
bright.
Avoid direct sun light or other bright
light.
2. Latent fingerprint on the
surface of sensor.
Clean sensor surface (adhesive tape
recommended).
Note: Should you have any other problems, please kindly email us the log
files in zip or rar (The log files are in Log directory in the installation directory
of the software).
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