990-3952B
7/2011
© 2011 APC by Schneider Electric. APC, the APC logo, Back-UPS, and PowerChute are owned by
Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated
companies. All other trademarks are property of their respective owners.
Replace Battery
Warranty
The standard warranty is 3 years in the USA and Canada, 2 years in all other regions from the date of purchase.
APC standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have
the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first
contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the
repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to
APC, and APC pays ground freight transportation costs back to the customer.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD display
on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for
country specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained
in transit is not covered under warranty. Always DISCONNECT THE UPS BATTERY before shipping
in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The battery may
remain in the unit.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
APC Customer Support Worldwide
Use only approved APC replacement battery cartridge.
Deliver used batteries to a battery replacement facility in the packaging provided by APC
with the replacement battery cartridge.
To order replacement battery cartridges contact APC through the Web site www.apc.com.
Internet
http://www.apc.com/support
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