Modem Light Status Problem
Power
Off
No Power. Verify all cable connections and try resetting the modem. If cable is OK and
modem reset does not work, contact Customer Support.
On None. Device is powered on.
US/DS
Flashing
Downstream and upstream channel acquisition in progress. Verify all cable connections
and try resetting the modem. If cable is OK and modem reset does not work, contact
Customer Support.
On None. Connected to the Internet.
Online
Off
Internet is not available. Verify all cable connections and try resetting the modem. If
cable is OK and modem reset does not work, contact Customer Support.
Flashing
Downstream and upstream channel acquisition in progress. Verify all cable connections
and try resetting the modem. If cable is OK and modem reset does not work, contact
Customer Support.
On None. Internet is available.
2.4 GHz On None. 2.4 GHz WiFi frequency is enabled.
Flashing None. Activity with connected device.
Off
WiFi is disabled. Reset the wireless settings to default. See page 32 of the
ArrisDG2460_UserGuide [PDF]
5 GHz On None. 5 GHz WiFi frequency is enabled.
Flashing None. Activity with connected device.
Off
WiFi is disabled. Reset the wireless settings to default. See page 32 of the
ArrisDG2460_UserGuide [PDF]
WPS
Off None. WPS is disabled.
On None. WPS is enabled.
WPS Button N/A There is no LED on the button.
Rear Panel Modem Lights
The lights below indicate the Ethernet connection status of your modem. To troubleshoot wired connection problems,
use the table below.
Light Status Problem Solution
Ethernet
Off Device is not connected to the port.
Verify all cable connections and try resetting the
modem. If cable is OK and modem reset does not
work, contact Customer Support.
Flashing
Green
None. A device is connected to the port at
1000 Mbps speeds and data is passing
between cable modem and connected device.
N/A
Flashing
Amber
None. A device is connected at 10/100 Mbps
speeds and data is passing between cable
modem and connected device.
N/A
Solid
Amber
or
Green
None. A device is connected, but data is not
passing between the modem and connected
device.
N/A
Manufacturer Resources
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