26
ascaso
11.
Troubleshooting
Possible
problems
Causes What to do?
The coffee is
not hot
The coffee is not at the correct temper-
ature.
Cold accessories (cup, lter holder).
Wait until the coffee groups reach the
correct temperature. See General advice,
Point 5.
The coffee
comes out very
quickly (ground
coffee)
The grind you are using is too coarse
and/or the coffee has not been properly
tamped down.
Not enough ground coffee used.
Use espresso coffee.
Experiment with tamping the coffee down
more or less
Fill to the brim of the lter.
The coffee
comes out very
quickly (pods)
The grind you are using is too coarse, there
is not enough coffee or it has not been
properly packed.
Regulate the pressure using the expansion
valve at the intake to each coffee group.
This should be carried out by a qualied
technician.
The coffee is
not creamy.
The grind you are using is too coarse.
The coffee has not been correctly tamped
down.
The coffee is old or poor quality.
Use espresso coffee.
Experiment with tamping the coffee down
more or less. Change your coffee.
Use freshly ground coffee.
The coffee
doesn't come
out or does so
very slowly.
The water tank is empty or incorrectly
placed.
The grind you are using is too ne or too
tightly tamped down.
The lter and/or washer are obstructed.
Limescale in the machine.
Insufcient pressure.
Fill or correctly replace the tank. Use
espresso coffee.
Experiment with the way you tamp the
coffee down. Clean lter and/or washer.
Clean the machine. See Point 8
Increase the pressure using the expansion
valve at the intake to each coffee group.
This should be carried out by a qualied
technician.
There is a lot of
water in the l-
ter after making
the coffee.
The coffee has not been correctly tamped
down. There is not enough coffee in
the lter.
Tamp down correctly. See Point 5
Add more coffee to the lter. See Point 5
The coffee
comes over the
edges of the
lter.
The lter holder has not been placed
correctly. Coffee grinds on the edge of
the lter.
The gasket is dirty. The gasket is defective.
Follow the procedure for adjustment of the
lter holder. Point 5.
Clean the coffee grinds from the edge of
the lter.
Clean the gasket with a damp cloth. Call
the After-sales Service.
The coffee
doesn't come
out (BAR KAP)
There is no capsule inside the drawer.
The drawer is not closed all the way
Water goes directly to the used capsule
drawer.
Put a capsule in the drawer.
Close the drawer all the way
Check the coffee outlet for any obstruction
and/or the state of the membrane mech-
anism. This should be carried out by a
qualied technician.
The milk won't
froth.
Steam nozzle clogged. Milk has gone off.
Milk hot or warm. Insufcient temperature.
Clean the steam nozzle.
Use fresh, cold milk (refrigeration tem-
perature).
The machine
makes a lot of
noise.
Water tank empty. The tank is not correctly
placed. Water supply is not reaching the
tank. Connection problems. Old or very
dry coffee.
Fill the water tank. Adjust the water tank.
Place the tube in the tank. Check that the
tap is open. Use fresh coffee.
*With the tablet or pod system, there are no problems associated with grind type, amount of coffee or tamping
down. In the event of a problem, please call the After-sales Service.
ENGLISH
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