Troubleshooting Tools
TROUBLESHOOTING GUIDE
Ascom Myco 3
General (instability, restarts)
Action Logs Encryption
1. Try to repeat the last actions, as there is a certain
uncertainty of when exactly the problem appeared.
2. Check the Event log (Log viewer).
3. If the Event log has not showed the required details,
perform debugging with timed logging (Additional Wi-
Fi trace: disabled) during a certain time, for example,
log for 10 min.
1
Extract logs and send them to the
Ascom R&D for analysis.
Event log (Log
viewer)
Not encrypted
Timed logging Encrypted
1. To get the most out of your log data, be sure to add some extra logging time (before and after) to log the problem.
Wi-Fi
Action Logs Encryption
1. Check the Event log (Log viewer).
Make sure that Wi-Fi event logging has been enabled.
This is done via Ascom settings > Location services >
Wi-Fi location > Wi-Fi location services.
2. If the event logs included no relevant information,
perform debugging with timed logging during a
certain time, for example, log for 10 min.
1
Make sure to enable Additional Wi-Fi trace via Ascom
settings > Troubleshooting > Additional Wi-Fi trace.
Extract logs and send to the Ascom R&D for analysis.
CAUTION: The "Additional Wi-Fi trace" must be
disabled directly after logging since it degrades the
Wi-Fi performance and may cause loss of audio in calls.
3. If none of the tools helped to obtain the required
details, use any of the external air traces tools.
NOTE: If other air trace tools than Omnipeek are used,
the traces must be saved in PCAP format. This is a
TAC requirement.
Event log (Log
viewer) with
additional Wi-Fi
events
Not encrypted
Timed logging
with additional Wi-
Fi tracing
Encrypted
Air traces Encrypted
1. To get the most out of your log data, be sure to add some extra logging time (before and after) to log the problem.
22
TD 93297EN / 19 December 2019 / Ver. B
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