TROUBLESHOOTING GUIDE
Ascom Myco 3 Troubleshooting Tools
3. In the opened window, tap Clear all.
4. Tap OK to confirm.
5. Set up your phone and restore your backed-up data, if needed.
Android Settings
Follow the steps below to factory reset a handset using the standard Android settings:
1. Go into the Settings > System > Reset options> Erase all data (factory reset).
2. If the screen lock is activated, type the password or PIN.
3. Tap Reset phone.
4. Tap Erase everything to confirm.
5. Set up your phone and restore your backed-up data, if needed.
5.12.2 Factory Reset via MDM
If the device is managed via MDM, a factory reset can be triggered, for example, via “Wipe” command. This
action triggers the system to remove all the data from the handset and return it to the factory default
settings.
If your company is using SOTI MDM solutions, please refer to the technical training presentation “Ascom
Myco 3 - Deploying Myco 3 Device” published at the Ascom User Documentation Site and demonstrating
how to remove data via the mentioned MDM console. For the detailed information on how to preform
factory reset via other MDM consoles, please refer to your EMM supplier’s documentation.
5.12.3 Hard Reset
If you are experiencing problems accessing your factory reset options through all the above-mentioned
options, you can still factory reset your Ascom Myco 3 handset performing a series of key combinations.
This can be done either when the handset is powered off or in unlocked mode.
Handset is Powered off
1. Press and hold the Power button.
2. While holding the Power button, press and hold the Volume Up button until a test screen showing
available options appears (see Figure 11. Test screen (left) and System recovery screen (right), page 34).
3. Select Recovery mode.
4. When the screen with "No command" text appears, press and hold the power button.
5. While holding the power button, press the Volume Up button.
6. When the Android system recovery screen appears, use the Volume buttons to scroll to and highlight
the Wipe data / factory reset option (see Figure 11. Test screen (left) and System recovery screen (right),
page 34). Once it’s highlighted, press the Power button to select.
TD 93297EN / 19 December 2019 / Ver. B 33
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