TROUBLESHOOTING GUIDE
Ascom Myco 3
Handset Parameters
Appendix A Handset Parameters
A.1 Article Numbers
Product designator for regulatory purposes of Ascom Myco is SH2.
Hardware designator Product name
SH2–ABAA Ascom Myco Wi-Fi
SH2–ABBA Ascom Myco Wi-Fi EU
SH2–ACAA Ascom Myco Cellular Wi-Fi
SH2–ACBA Ascom Myco Cellular Wi-Fi EU
A.2 Device Information
The following read-only information about the handset is displayed in Settings > Ascom settings > About
menu or seen on the label in the Battery compartment.
Software
The handset is configured with the following software characteristics, that are seen in Settings > Ascom
settings > About.
Parameter Remark
Platform version: The handset’s current firmware version.
Ascom experience version: The handset’s current Ascom experience version.
Model: The handset’s product model. Important for
firmware update, as the device model must be
compatible with the firmware version.
Wi-Fi: The MAC address.
Hardware
The handset is configured with the following hardware characteristics, that are seen on the label in the
battery compartment
Parameter Remark
Production date: For information purposes only. Identifies the year
and week the handset was produced.
Model: For information purpose only.
TD 93297EN / 19 December 2019 / Ver. B 53