What to do if Wi-Fi or DECT connection has been lost on ASCOM Cell Phone?
If your ASCOM Cell Phone has lost its Wi-Fi or DECT connection, try moving to another part of the room or building. If you're outside, move inside a building with network connectivity.
What to do if there is no ringtone on my ASCOM Myco 2 Cell Phone?
If you're not hearing ringtones or alert sounds on your ASCOM Cell Phone, the volume might be set too low, or the phone could be on vibrator mode. Try increasing the volume using the Volume up button. Alternatively, adjust the volume slider in Settings > Sound > Volumes > Ringtones & notifications. If the problem persists, the loudspeaker might be defective, and you should contact the system administrator.
Why does my ASCOM Myco 2 say no network and beep?
If your ASCOM Cell Phone is beeping and you see a 'No network' message, it means the device has lost its connection. This can happen if there's no network, no access, or if the phone is in 'Voice only' or 'Messaging only' mode. To stop the beeping, acknowledge the warning notification or press the Volume down button. You can also configure the beep settings to 'Sound off' or 'Sound once' for each new state. If the problem continues, contact your system administrator.
How to fix wrong time on ASCOM Myco 2?
If your ASCOM Cell Phone displays the wrong time or date, it likely hasn't received the correct information from the NTP server. Try restarting the handset. If the time and date are still incorrect after restarting, contact your system administrator. If the handset operates in DECT mode and no Wi-Fi connection is available, the time and date should be set manually.
What to do if the PBX connection has been lost on ASCOM Myco 2?
If the PBX connection on your ASCOM Cell Phone has been lost, wait until the connection is restored, or try restarting the handset.
Why is the signal strength low on my ASCOM Cell Phone?
The signal strength indicator on your ASCOM Cell Phone might fluctuate or show a lower value compared to commercial smartphones because it's configured to be more sensitive to prevent interruptions to mission-critical communication. Therefore, avoid comparing the signal strength indication on the handset to other non-mission-critical devices such as commercial smartphones.
Why can't I make the ringtone louder than silent on my ASCOM Myco 2 Cell Phone?
If you can't increase the ring volume above 'Silent' on your ASCOM Cell Phone, it's likely because the minimum volume is configured to a value other than 'Silent' (no restriction). Ask your administrator to change the 'Minimum volume' parameter to 'Silent' (no restriction). Refer to the Configuration Manual, Ascom Myco Smartphone, for instructions.
Why does my ASCOM Myco 2 Cell Phone call emergency number when I dial another number?
If your ASCOM Cell Phone is dialing an emergency number when you try to call another handset or an international number, it's likely because the number sequence you're dialing starts with the same digits as an emergency number. If the handset is used without a SIM card, insert a SIM card to limit the number of possible emergency numbers.
What to do if connection to Unite CM/Unite CS has been lost on ASCOM Myco 2?
If the connection to the Unite CM/Unite CS has been lost on your ASCOM Cell Phone, wait until the connection is restored.
What to do if nothing is displayed on the ASCOM Cell Phone screen?
If nothing is displayed on the front display of your ASCOM Cell Phone, the battery might be empty, the screen could be broken, or the handset might be defective. Try charging or replacing the battery. If that doesn't work, contact the system administrator.
General| Operating System | Android 11 |
|---|---|
| Device Type | Rugged Smartphone |
| RAM | 4 GB |
| Internal Storage | 64 GB |
| Camera (Front) | 5 MP |
| Cellular | 4G LTE |
| Connectivity | Wi-Fi 802.11 a/b/g/n/ac, Bluetooth 5.0, NFC |
| SIM Type | Nano-SIM |
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