ASCOM Myco 3 - Page 31

TROUBLESHOOTING GUIDE
Ascom Myco 3 Troubleshooting Tools
Figure 5. Log viewer overview
The following colors are used to indicate the severity level of events:
Color Severity Level Description
Fatal A serious error has happened, the device is probably
unusable.
Error The event has caused an error condition.
Warning The event is unexpected and need attention.
Information Information about an expected operation or state
change.
Event A general, expected event.
Open the Log Viewer
The Log viewer can be opened on a handset in two different ways, through:
• Ascom settings menu – go into the Settings > Ascom settings > Troubleshooting> Event log.
• Secret code function – use numeric keypad in the Dialer app and enter *#*#5647#*#*
Filter Event Logs
The event logs can be filtered by severity level and/or package name to meet the certain criteria.
To filter the event logs, do the following:
1. In the opened Log viewer, tap Filter > Filter active.
2. Tap Least shown severity and select the least shown severity level of the events that should be
exported.
TD 93297EN / 19 December 2019 / Ver. B 25