TROUBLESHOOTING GUIDE
Ascom Myco 3 Troubleshooting Tools
enabled, the current buffers are saved in the internal handset memory, in dated folders under different
folders in /mtklog/, until the specified time interval ends. Timed logging is a part of the standard debug
functionality in the handset and does not require any additional configuration.
The stored logs are encrypted but can be exported and extracted from the handset (for reference, see 5.10
Extract Log Files from the Handset, page 29) to be further sent and analyzed by the Ascom R&D.
Enable Debug with Timed Logging from the Handset
To enable the debugging process with the Timed logging, follow the steps described below:
1. Go into the Settings > Ascom settings > Troubleshooting > Save logs.
2. In the opened list with options, select a time period to log for
3
:
− Do not log (default)
− Log for 10 min
− Log for 1 hour
− Log for 12 hours
− Log for 24 hours
Figure 7. Save Logs Window of the Debug Section
3. If needed, enable Additional SIP trace or/and Additional Wi-Fi trace
4
to receive extended logs
information.
If the logs are exported via USB file transfer, it is required to either turn off logging or let it time out
before the log files can be seen on the USB drive.
TD 93297EN / 19 December 2019 / Ver. B
27
3. To get the most out of your log data, be sure to add some extra logging time (before and after) to log the problem.
4. “Additional Wi-Fi trace” should be used with a great caution when performing a normal debug, as enabling this function might
cause additional audio problems.
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