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Problem Possible Solution
I hear an
Intermittent dial
tone
• You will hear an intermittent dial tone when you have a new
voicemail message waiting.
• Dial 1 from your home phone that is connected to the AT&T
Wireless Internet device to listen to your voicemail messages.
My phone doesn’t
ring when a call
comes in
• If you recently transferred your landline phone number,
you will continue to receive incoming calls on your previous
service until the transfer is complete. To check transfer
status, visit att.com/port.
• Make sure your AT&T Wireless Internet device is NOT
connected to your in-home phone wiring.
• Make sure your home phone is powered on and connected
to the AT&T Wireless Internet device.
• Your AT&T Wireless Internet device number may be set
to forward calls to another number. Dial #21# to stop
forwarding calls.
I hear a constant
low-frequency
tone (not a dial
tone) when I try
to place a call
• Hang up your home phone to restore dial tone.
Phone
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