36
Internet
Problem Possible Solution
Download or
upload speeds
are slow
• Check your speed at att.com/speedtest.
• Check your Signal Strength lights. If it shows less than three
(3) green bars, choose an alternative location.
• Other connected devices may be transferring a large
amount of data. To view and block other connected devices,
go to the AT&T Wireless Internet Manager
(http://attwirelessinternet) under Connected devices.
• A phone call in progress may slow down the data speed.
• Check your wireless network connection using the AT&T
Wireless Internet Manager (http://attwirelessinternet).
4G LTE oers the fastest data speeds, so if possible, locate
your AT&T Wireless Internet device in an area with 4G LTE
coverage.
The AT&T
Wireless Internet
device’s network
does not appear
in the wireless
network list
• Make sure the AT&T Wireless Internet device is powered
on. The Power light should be solid green if connected
to a power outlet or blinking green if on backup battery.
When your device is on backup battery power, Wi-Fi may
be disabled. See Power Outages on page 25 for more
information.
• Refresh the network list on the device you are trying to
connect.
• Restart your AT&T Wireless Internet device: Push the On/O
button so that it is in the OFF position. Then push it again so
that it is in the ON position (depressed); the Power light
should turn solid green.
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