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ronald53Sep 5, 2025
What to do if Windows Client won't connect to ATEN Matrix Switcher CS1708i / CS1716i?
- TTerri WebbSep 6, 2025
Ensure that DirectX 8.0 or higher is installed on your computer.
What to do if Windows Client won't connect to ATEN Matrix Switcher CS1708i / CS1716i?
Ensure that DirectX 8.0 or higher is installed on your computer.
Why Windows Menu key has no effect on ATEN CS1708i Switch?
If pressing the Windows Menu key has no effect when using the ATEN Switch, it is because Java doesn't support the Windows Menu key.
What to do if ATEN Switch CS1708i / CS1716i loses network after reset?
If your ATEN Switch CS1708i / CS1716i experiences a sudden loss of network connection due to a local reset, close your current connection. Wait about 30 seconds, and then log in again.
How to display national language characters on ATEN CS1708i?
If national language characters do not appear when using the ATEN Switch and your local keyboard is set to a non-English national language layout, set the remote computer's keyboard layout to English.
Why do all station IDs display as 01 on my ATEN CS1708i?
If all Station IDs display as 01 on your ATEN Switch, it may be because Station 1 has suddenly lost power. Wait a few seconds for the system to reinitialize the station sequence and display the proper IDs.
What to do if mouse/keyboard not responding on ATEN CS1708i?
If the mouse and/or keyboard are not responding due to an improper reset on your ATEN Switch, unplug the cable(s) from the console port(s), then plug them back in again.
How to set fixed IP address on ATEN Switch CS1708i / CS1716i?
If the default network setting for the ATEN Switch CS1708i / CS1716i is DHCP, but the network uses fixed IP addresses and doesn’t have a DHCP server, use the local console OSD’s F4 function to give the CS1708i / CS1716i a fixed IP address.
How to improve low resolution video in Panel Array Mode on ATEN CS1708i?
If you are experiencing low resolution video in Panel Array Mode on your ATEN Switch, try increasing the number of panels that are displayed.
How to sync remote mouse pointer on ATEN CS1708i Switch?
If the remote mouse pointer is out of sync when using the ATEN Switch: 1. Use the AutoSync feature to sync the local and remote monitors. 2. If that doesn't resolve the problem, use the Adjust Mouse feature to bring them back in sync. 3. If the two methods described above fail to resolve the problem, use the Toggle Pointer Display function.
Why does the mouse pointer not move on my ATEN Switch?
If the mouse pointer does not move when using the ATEN Switch, it may be because if Mouse DynaSync™ is enabled, all computers connected to the switch must use USB Adapter Cables. Otherwise, the mouse pointer will not move.
General| I/O ports | 1 x SPHD-18 M 8 x SPHD-17 F 1 x DB-25 M 1 x DC 1 x RJ-45 F 1 x RJ-11 1 x USB A |
|---|---|
| Color depth | 24 bit |
| Ports quantity | 8 |
| RJ-12 ports quantity | 0 |
| Connectivity technology | Wired |
| Compatible operating systems | Windows, Mac OS X, Linux, Sun |
| DC-in jack | Yes |
| USB 2.0 ports quantity | 1 |
| Security algorithms | 802.1x RADIUS, SSL/TLS |
| Power consumption (typical) | 9.5 W |
| Storage temperature (T-T) | -20 - 60 °C |
| Operating temperature (T-T) | 0 - 50 °C |
| Operating relative humidity (H-H) | 0 - 80 % |
| Cables included | KVM |
| Product color | Black |
| Housing material | Metal |
| Scan interval | 255 s |
| Number of users | 32 user(s) |
| Maximum resolution | 2048 x 1536 pixels |
| Built-in display | No |
| Sustainability certificates | RoHS |
Weight and Dimensions| Depth | 433 mm |
|---|---|
| Width | 160 mm |
| Height | 44 mm |
| Weight | 2810 g |
Lists the key features and capabilities of the KVM switch.
Provides critical safety information and preparation steps before installation.
Explains how to connect multiple switches to control more computers.
Explains methods for accessing computers: Manual, OSD, and Hotkey.
Describes how to select a port using the front panel switch.
Explains using On-Screen Display (OSD) and Graphical User Interface (GUI) for port selection.
Describes using hotkey combinations for convenient KVM focus switching.
Explains how to use OSD functions for configuration and control.
Allows switching directly to a port by name or Port ID.
Allows users to customize their working environment and settings.
Administrator-only function for configuring overall OSD operation.
Details the steps required to activate Hotkey Mode for operations.
Describes using hotkeys to directly access computers via Port ID.
Covers keyboard/mouse resets, beeper control, and toggling hotkey settings.
Resets the keyboard or mouse function on the selected computer.
Guides users through logging into the switch using a web browser.
Details connecting to the switch using the Windows AP Client application.
Explains connecting to the switch using the Java AP Client application.
Details the main page displayed when logging in via a web browser.
Covers firmware upgrades, configuration backups/restores, and default value resets.
Guides on downloading and installing firmware updates from the ATEN website.
Provides comprehensive safety guidelines for using the product indoors.
Covers general safety precautions, handling, cleaning, and power source usage.
Offers solutions for common problems encountered with the device.
Details the procedure to restore the switch to its original factory default settings.
