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In Case of Loss of Your E10K
Remotely Activating the Remote
Ctrl Lock on Your E10K
Call the E10K from the registered phone number
repeatedly within the set time limit.
When the specified number of calls are received, the •
Remote Ctrl Lock is activated and a message plays
telling you that the cell phone is locked.
Activating the Remote Ctrl Lock
by the Security Lock Service
Even if the Remote Ctrl Lock is not set in advance, the
Remote Ctrl Lock can be activated by calling Customer
Service Center or completing the application process on au
Customer Support from a PC.
The Security Lock Service is available free of charge.
Calling Customer Service Center for ■
Activating/Canceling the Remote Ctrl
Lock
From an au cell phone: 113 without a prefix (toll free)
From any other cell phone or fixed-line phone:
0077-7-113 (toll free)
Open 24 hours
Follow the voice guidance to complete the application
process.
Activating/Canceling the Remote Ctrl ■
Lock from a PC
Login to au Customer Support (https://cs.kddi.com/) and
complete the application process by following the on-
screen instructions.
The Remote Ctrl Lock cannot be activated when •
the E10K is turned off or out of the service area, or
Emission OFF is set.
You must fill out an application to use au Customer •
Support (the application can be filled out even after
your cell phone is lost).
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