17.
TROUBLESHOOTING
SCALES CRASH
PRINT RELATED ISSUES
Boot up without any response
Reasons:
a. Bad contact between the power plug and socket.
b. The power cord is disconnected
c. Fuse blown
d. The power board is damaged
e. Bad motherboard
Solutions:
Use millimeter to check them one by one, use method of exclusion to find the solution.
Boot up without any sound, No display, backlight.
Reasons:
The spark that was generated by the power plug impacted the scale starting up.
Solutions:
Replace the Motherboard, reset the number, and download all the files.
Boot up without any sound, display “Update”
Reasons:
a. Program download error
b. Misoperation during the downloading of the program (such as halfway power outage)
Solutions:
a. Reload following the correct procedures. Reset the IP (default is 192.168.1.87) when updating
by Ethernet. If updating by serial port, input any number as the scale's ID (the maximum baud
rate is 115200)
Print a blank label, paper orientation is normal.
Reasons:
Setting label type error. Usually the label type computer download is D0, so label type of
label scale printing should be set D0. Or the printed label is blank.
Solutions:
a. Adjust the settings in following key order (on the scale).
the serial number of the scale. Change label type to D0 in set function, then carry out function
set command.
Print half or a half label, paper orientation is abnormal.
Reasons:
a. Set paper type detection error
b. Printer rear photoelectric has slanting direction or is dusty
c. Photovoltaic panels were damaged
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