Avaya 6400 - Call Handling Features; Answering Incoming Calls; Making a Call; Retrieving Voicemail

IP Office 6400 Quick Reference Guide
Answering Incoming Calls
• Pick up the handset and begin talking.
• When in headset mode, press associated with the alerting call.
Making a Call
1. Pick up the handset or (without picking up the handset) press Spkr.
2. Dial the number, including any outside line digits and/or area codes.
Retrieving Voicemail
• To retrieve your voicemail, dial *17.
Hold
• To place a call on hold, press Hold. An H is displayed.
• To retrieve a held call, press corresponding to the held call.
Transferring a Call
1. With the call active, press Trnsfr. The call is placed on hold.
2. Dial the number you want to transfer the call to:
• If the extension is busy or does not answer, press corresponding to the held call.
• If the extension answers and accepts the transfer, press Trnsfr again.
• To transfer without announcing the call (if the line is free), hang up.
Conference
1. During an existing call or conference, press Conf. When you hear a dial tone, dial the other party.
2. If there is no answer, press
Hold and then press Conf.
or
If answered, press
Conf again. Any call that was put on hold is now put into the conference.
Note: The short codes documented in this guide refer to the use of default short codes only.
IP Office 6400 Quick Reference Guide
Do Not Disturb
• To switch Do Not Disturb on, dial *08. An N is displayed. To switch it off, dial *09.
Mute
• To prevent the other person on the line from hearing you, press Mute.
• To reinstate two-way conversation, press Mute again.
Redial
1. To redial a number dialed, press Redial. The display shows numbers that you have recently dialed.
2. Press
and to move through the stored numbers.
3. Press the key below the number to redial it or, to exit the display without making a call, press Exit.
Diverting Calls
• To divert calls at another extension, dial *12*N# (where N is your extension number). All calls to your
extension will be diverted to the extension you are using.
To re-direct your calls back to your own extension, dial *13*N#.
• To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your
calls diverted).
To cancel divert calls from your own extension, dial *14*#.
Call Forwarding
• To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).
• To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.
• To switch Forward On Busy On, dial *03. To switch it off, dial *04.
• To switch Forward On No Answer On, dial *05. To switch it off, dial *06.