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Basic Call Handling Features
Making a Call using Call
Appearance Buttons
These buttons, labeled a=,b=, c=, etc
on your display screen, represent ordinary
phone calls coming in or out of your
extension. Each call appearance that you
have can be used to make and/or receive
calls, either to/from internal extensions, or
contacts outside the office.
1. Lift the handset, press the
Speaker button, press the Headset
button, or press the button if an idle
call appearance is available.
2. The first available call appearance
button will be seized. The red LED will light
up. By default, your dialtone will be for
internal calls to other extensions when you
go off-hook.
If the call is to a user, and they do not
answer, you can set and callback by
pressing
CallBack soft key, and
then ending the call by pressing
Drop. When a callback is set, the system
will call you when the user is off their call
or available. When you answer, it will
automatically redial the user.
3. If you wish to make a call to an outside
destination press 9 after going off-hook,
and the number you wish to call.
Redialing a Number
1. Press the Redial soft key.
2. The last number will be re dialed, or you
will see a list of the 10 most recent
numbers that you have called, from which
you can then select one to redial by
scrolling using the
/ up/down arrow
keys.
3. Press
Call to call the number
displayed in the call record.
Calling a Person from the Call Log
1. Pressing the Call Log or Call History
button the call log will open showing your
missed calls.
NOTE: The CALL LOG button lamp is
illuminated if you have any new missed
calls; also, a
icon will show at the
upper left hand corner of the screen. It is
pre-fixed with the number of missed calls.
2. Scroll to the left or right to view a type
of call log record you want displayed: all,
missed, answered, or outgoing calls.
3. Use the up and down arrow keys to
scroll through the records.
4. Press the
button or the Call
soft key.
Intercom Call
1. Lift the handset, press the
programmed
“Intercom” button
on your display, if programmed to your
phone, and dial the person’s extension.
2. After 3 beeps, your call will be
answered by the destination party’s
speaker phone. Start talking.
If their extension is busy, your call will
convert to a standard phone call, and
cover to voicemail if your target party does
not answer.
Answering a Call
When you receive an incoming call, the
green LED associated with the call
appearance button will flash, typically
accompanied by ringing (one cadence for
internal, two for external) when the phone
is idle.
If you are not on another call:
• lift the handset, or press the
Speaker button, or press the Answer
soft key if one appears,
If you’re already on a call:
• press the flashing call appearance
button of the new call; your first calls
goes on auto-hold.
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