Avaya 9608 - Transferring a Call

Icon Name Description
Out of Office/
Offline
Out of Office:
User is out from
the office.
Offline: User
wants to appear
invisible.
Unknown The presence
status of the user
is unknown or
the deskphone is
not registered.
MLPP icons for 9608/9608G
Icon Name Description
Priority Priority icon for a
priority call.
Immediate Immediate icon
for a priority call
with a higher
precedence
value than
Priority.
Flash Flash icon for a
priority call with a
higher
precedence
value than
Immediate.
Flash Override Flash override
icon for a priority
call with highest
precedence.
MLPP icons for 9611G
Icon
Name Description
Priority Priority icon for a
priority call.
Immediate Immediate icon
for a priority call
with a higher
precedence
value than
Priority.
Table continues…
Icon Name Description
Flash Flash icon for a
priority call with a
higher
precedence
value than
Immediate.
Flash Override Flash override
icon for a priority
call with highest
precedence.
Answering and calling
Handling calls and conferences using
Multiple Device Access
Ensure that the system administrator has activated the
Multiple Device Access feature (MDA) for your extension.
1. Initiate a call from your phone.
2. To transfer the call to another phone, press Bridge on
your phone.
The bridged call appears on the second MDA phone.
The Limited Service icon might appear briefly if your
MDA phone joining the call has a different signaling
mode address family. This will disappear automatically
after the MDA phone joining the call switches and
starts using the existing calls signaling mode address
family.
Making a call with precedence
Use this procedure to make call with precedence level by
manually dialing the extension number or selecting the
desired extension from Favorites, History, or Contacts.
The call precedence level are categorized under the
following options:
• FO: Flash Override
• FL: Flash
• IM: Immediate
• PR: Priority
• Routine: Default value with lowest precedence.
Ensure that your extension is configured with the required
level of precedence and your administrator has enabled
the Multiple Level Precedence and Preemption feature.
Do one of the following:
Choice
Option
Choice Description
Use dial plan
configuration.
Dial the prefix digits followed by the
extension number.
Note:
The dial plan configuration is done on
the Local Session Controller (LSC) or
Enterprise Session Controller (ESC).
Use Priority
softkey.
a. Press Priority softkey on the idle line
appearance.
b. Select the precedence level on the
Precedence Selection screen.
c. Dial the desired extension.
Tip:
You can also select redial softkey
or autodial from the System
Number screen.
Note:
Configuration is done by setting the
parameter
ENABLE_PRECEDENCE_SOFTKEY.
Use Avaya
Menu.
a. Press Avaya Menu button.
b. Select Priority Call.
c. Select the precedence level from the
Precedence Selection screen.
d. Select the desired extension either
from the Contacts or History screen.
Routine
is highlighted on the call session line if no
call is made within five minutes. Also, the precedence
level is valid for only one call session.
Transferring a call
1. From the Phone screen, if the call to be transferred is
already not highlighted, press and select the call
appearance on which the call appears.
2. Press Transfer.
3. Dial the number if you know the number or call the
person from the contacts list or from the history list.
4. If your administrator configured unattended transfers
for your deskphone, you can hang up without
announcing the call. Otherwise, press Complete or
press OK.
3