5. If that extension is in use, the phone displays Busy next to the extension number.
Active call shortcut keys
With Active call shortcut keys, you can use Autodial and Contacts keys as shortcuts during an
active call to perform the required action.
The following actions can be performed by pressing these keys:
• Transferring an active call to the selected user immediately or after talking to this user first
• Adding the selected user to an active call to set up a conference call
To configure any of these shortcut actions, contact your system administrator.
Making a call transfer with a shortcut key
About this task
If the caller needs the information that you cannot provide, you can transfer the ongoing call to
another user using an Autodial key or a contact as shortcuts.
Note:
The actual key used for a shortcut action depends on the current configuration.
Depending on the configuration set by the system administrator, the phone might make a blind
transfer or an attended transfer immediately after the Transfer soft key is pressed. Contact your
system administrator for more details.
Before you begin
Ensure the following:
• If the configured shortcut is a BLF key, the required user is idle.
• The administrator has set the shortcut action for the key as call transfer.
Procedure
1. While on an active call, depending on the configuration, do one of the following on the
Phone screen:
• Press the Autodial or Contact line key.
• Scroll to the required Autodial line or contact, and press Transfer.
The phone displays the Transfer now or talk with [BLF user extension]?
confirmation window.
2. Press one of the following:
• Now: To immediately transfer the call to the selected user.
Advanced features
October 2019 Using Avaya J169/J179 IP Phone SIP 78
Comments on this document? infodev@avaya.com
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