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Avaya J100 Series User Manual

Avaya J100 Series
188 pages
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IP Office
J100 Series Phone User Guide
Release 11.0
Issue 2
April 2020

Table of Contents

Other manuals for Avaya J100 Series

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Avaya J100 Series Specifications

General IconGeneral
CategoryIP Phone
SpeakerphoneYes
ConnectivityEthernet
PowerPower over Ethernet (PoE)
Network ProtocolsSIP
DisplayMonochrome or Color (depending on model)

Summary

Chapter 1: Introduction

Important Safety Information

Essential safety precautions for using the phone and avoiding hazards like metal objects or power surges.

Phone Keys

Explanation of the different keys on the phone and their primary functions.

Call Soft Keys

Details on how soft keys change dynamically to perform call functions.

Appearance Buttons

Explanation of how appearance buttons represent and manage calls.

Programmable Feature Buttons

How to assign functions to programmable buttons for custom actions.

Status Display

Information shown on the phone's display, including date, time, and status icons.

Icons

Detailed description of status and call log icons on the phone display.

Chapter 2: Making Calls

Making a Call

Step-by-step guide on how to dial a number and initiate a call.

Making Additional Calls

How to handle multiple calls simultaneously, placing existing calls on hold.

Calling from Your Contacts

How to initiate calls using entries from the phone's contact directory.

Calling from the Call Log

How to make calls directly from the phone's recent call history.

En-Bloc Dialing

How to compose and edit numbers before dialing for call placement.

Adjusting the Call Volume

How to change the volume for the handset, headset, or speaker during a call.

Muting a Call

How to mute your microphone during a call so the other party cannot hear you.

Ending Calls

Various methods to terminate a call using the phone's buttons.

Chapter 3: Answering Calls

Answering a New Call

How to answer an incoming call using the handset, speaker, or headset.

Answering Another Call

How to answer a second incoming call while on an existing call.

Diverting a Call to Voicemail

How to send an incoming call directly to your voicemail box.

Using Call Pickup

How to answer calls ringing on other extensions or hunt groups.

Chapter 4: Redialling

Redialling a Previous Number

How to make a call to a previously used number using redial functionality.

Chapter 5: Redirecting Calls

Follow Me

Temporarily redirect calls to another extension where you are working.

Forwarding Calls

Methods to redirect calls to another extension or an external number.

Do Not Disturb

How to enable 'do not disturb' to redirect calls to voicemail or busy tone.

Chapter 7: Forwarding Calls

Forward Unconditional

Immediately redirect all calls to a specified destination, internal or external.

Forward on Busy

Redirect calls when the phone has no available call appearance buttons.

Forward on No Answer

Redirect calls that have alerted but were not answered within a set time.

Chapter 9: Twinning

Mobile Twinning

Ring calls on your phone and another number, possibly external.

Chapter 10: Holding Calls

Holding a Call

Procedure to put your current call on hold using soft keys or appearance buttons.

Taking a Call Off Hold

Methods to retrieve a call that has been placed on hold.

Switching Between Calls

How to move between connected and held calls.

Chapter 12: Transferring Calls

Transferring a Held Call

Scenarios and procedures for transferring calls that are currently on hold.

Chapter 13: Account Codes

Forced Account Codes

How the system requires account codes for specific numbers or call types.

Manual Account Code Entry

How to manually enter an account code before or during a call.

Chapter 14: Conferencing

Starting a Conference

A simple method for initiating a conference call with multiple parties.

Turning a Normal Call Into a Conference

How to convert a regular call into a two-party conference.

Context Sensitive Conferencing

Advanced scenarios for conferencing specific calls based on display highlighting.

Chapter 15: Headset Operation

Using a Headset

Basic operations for answering, ending, and switching headset modes.

Headset Selection

How to choose between wired and Bluetooth headsets.

Headset Caller Volume

How to adjust the volume of the caller when using a headset.

Headset Microphone Volume

How to adjust the gain for your speech on the headset.

Using Bluetooth Headsets

Information on connecting and using wireless Bluetooth headsets.

Chapter 16: Handsfree Speaker Operation

Using Handsfree

How to make and answer calls using the phone's speakerphone.

Default Audio Path

How to set the default audio path to headset or speaker when not using handset.

Chapter 17: Contacts

Making a Call from the Directory

How to initiate a call to a contact from the phone's directory.

Chapter 18: Using the Call Log

Missed Calls

Information about calls that were not answered by the user.

Accessing Your Call Log

Step-by-step guide to open and navigate the call log.

Making a Call from Your Call Log

How to redial numbers directly from the call log.

Chapter 19: Voicemail

Accessing the Visual Voice Menus

How to navigate the voicemail system using the phone's screen menus.

Checking Messages Using Visual Voice

How to listen to new, old, or saved voicemail messages.

Chapter 20: Logging In/Out

Log In

How to log into any phone to use your user settings and call redirection.

Log Out

How to disassociate yourself from the phone's extension.

Locking Your Phone

How to manually lock phone settings, restricting access to calls.

Chapter 22: Programmable Feature Buttons

Editing Your Programmable Buttons

How to select and assign functions to feature keys.

Programmable Button Features

Lists features that can be assigned to programmable buttons.

Chapter 24: Display Controls

Chapter 26: Volume and Sound

Headset Volume

How to adjust the volume of the caller when using a headset.

Headset Profile

How to match phone settings to specific headsets for optimal sound.

Speaker Volume

How to adjust the volume of the caller when using the speakerphone.

Automatic Gain Control

How AGC maintains constant audio levels for incoming calls via speaker.

Default Handsfree Audio Path

How to set the default audio path to headset or speaker when not using handset.

Chapter 29: System Administration

Restarting the System

How to shut down and restart the telephone system for a specified duration.

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