What to do if my Avaya IP Phone says 'No access'?
If your Avaya IP Phone displays 'No access', it means the network is in range, but you lack the necessary access rights. To resolve this, switch the handset off and then on again, or contact your system administrator.
Why is there no ringing on my Avaya Handsets?
If your Avaya Handsets aren't ringing, check if sound is off or the ringer volume is set to silent. Long press the Sound off button or increase the volume. If the issue persists, contact your system administrator.
Why is time and date setting not changing on Avaya Handsets?
If your Avaya Handsets fail to change the time and date, it is PBX dependent. Changes in the handset appear after a maximum of 24 hours after a change in the system or by turning the handset off and on again.
Why can't I mute Avaya Handsets by long pressing Sound off?
If you cannot mute your Avaya Handsets by long pressing the Sound off button, it's due to a handset restriction. To fix this, enable the parameter 'Possible to turn off sound'.
What does it mean if my Avaya 3730 IP Phone says 'Phonebook is not available at the moment'?
If your Avaya IP Phone displays 'Phonebook is not available at the moment', it means the phone book is not responding or is currently unavailable. Try again later. If the issue persists, perform a factory reset via the Admin menu or PDM/Device Manager.
What to do if my Avaya 3730 says 'Voice mail number not defined'?
If your Avaya IP Phone displays 'Voice mail number not defined', it means there is no voice mail number configured in the handset. To resolve this, define a voice mail number via PDM/Device Manager.
Why is the time and date not changing on my Avaya 3730?
The time and date settings on your Avaya IP Phone are PBX dependent. Changes in the handset will appear up to 24 hours after a change in the system, or by turning the handset off and on again.
What does 'Service needed Invalid IPDI' mean on my Avaya IP Phone, and what should I do?
If your Avaya IP Phone displays 'Service needed Invalid IPDI', it indicates that the easy replacement procedure was not followed correctly or that there was a failure during the easy replacement procedure. Send the handset for service.
What to do if my Avaya 3730 IP Phone displays 'Phonebook is not available at the moment'?
If your Avaya IP Phone displays 'Phonebook is not available at the moment', it means the phone book is not responding. Try again later. If the issue persists, perform a factory reset via the Admin menu or PDM/Device Manager.
What to do if my Avaya 3730 IP Phone says 'Not allowed'?
If your Avaya IP Phone displays 'Not allowed', it could be due to several reasons related to shared phone functionality or incorrect credentials: * Another handset is using the same extension. * Incorrect password (AC code) was entered. * The extension (User) does not exist. * The password is not correct. To resolve this: 1. Logout from the handset that uses the same extension. 2. Enter #11*# on the keypad and press Off-hook to logout from the shared phone. 3. Ensure that you entered the correct extension. 4. Ensure that you entered the correct password. If needed, contact your system administrator.
General| Headset Support | 3.5mm headset jack |
|---|---|
| Bluetooth | No |
| Vibration | Yes |
| Push-to-Talk (PTT) | No |
| Battery | Li-Ion 1100 mAh |
| Protocols | SIP |
Outlines the menu structure for call-related functions.
Covers settings for sound and alerts like volume and ring signals.
Covers phone lock and keypad lock settings.
Explains how to use the In Call menu during an active call.
Details functions like mute, new call, transfer, conference.
Step-by-step guide to power on/off the handset.
Procedures for locking/unlocking keypad when idle.
Procedures for locking/unlocking keypad during a call.
How to activate and configure phone lock for security.
Methods to answer and end active calls.
How to make emergency calls, even when locked.
How to set up call diversion rules.
Accessing contacts and muting microphone during a call.
Procedures for transferring and initiating conference calls.
Handling incoming calls and setting callbacks.
How to call contacts from local, company, and central phonebooks.
Procedures for editing and removing contacts.
How to access and check voicemail.
Accessing hidden menus for system administration.
How to upgrade handset software and configure features.
Table of common faults, causes, and solutions.
Table of display messages, causes, and actions.
Steps to enable and disable automatic phone lock.
How to change the phone lock PIN.
How to change systems and subscribe the handset to a DECT system.
Overview of the easy handset replacement process.
General safety guidelines for handset operation.
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