What does 'Service needed Hardware error' mean on Avaya Handsets?
If your Avaya Handsets display 'Service needed Hardware error', it means there is a communication problem between components. Restart the handset. If the problem persists, send the handset for service.
What does 'Service needed Parameters corrupt' mean on Avaya Handsets?
If your Avaya Handsets display 'Service needed Parameters corrupt', it means the handset is defective. Select Reset on the middle soft key if available. If there's no Reset option or the fault persists, the handset needs repair.
What to do if my Avaya 3730 IP Phone displays 'Phonebook is not available at the moment'?
If your Avaya IP Phone displays 'Phonebook is not available at the moment', it means the phone book is not responding. Try again later. If the issue persists, perform a factory reset via the Admin menu or PDM/Device Manager.
Why is there no ringing on my Avaya Handsets?
If your Avaya Handsets aren't ringing, check if sound is off or the ringer volume is set to silent. Long press the Sound off button or increase the volume. If the issue persists, contact your system administrator.
Why is time and date setting not changing on Avaya Handsets?
If your Avaya Handsets fail to change the time and date, it is PBX dependent. Changes in the handset appear after a maximum of 24 hours after a change in the system or by turning the handset off and on again.
Why can't I mute Avaya Handsets by long pressing Sound off?
If you cannot mute your Avaya Handsets by long pressing the Sound off button, it's due to a handset restriction. To fix this, enable the parameter 'Possible to turn off sound'.
What to do if my Avaya 3730 says 'Battery low, charge now'?
If your Avaya IP Phone displays 'Battery low, charge now', it means the battery level is low. You should charge or replace the battery.
Why is my Avaya 3730 not ringing?
If your Avaya IP Phone is not ringing, it could be due to several reasons: * Sound off is activated. * The ringer volume is set to silent. * The handset may be defective. To resolve this, long press the Sound off button, increase the volume, or contact your system administrator.
What to do if my Avaya 3730 has no display?
If your Avaya IP Phone has no display, it could be because the battery level is low or the handset is defective. Try charging the battery. If the issue persists, contact your system administrator.
What to do if my Avaya IP Phone says 'Enter PIN code'?
If your Avaya IP Phone prompts you to 'Enter PIN code', it means the handset lock is activated. Enter the required PIN code. If you've lost the PIN code, enter a new one via PDM/Device Manager, or perform a factory reset via PDM/Device Manager.
General| Headset Support | 3.5mm headset jack |
|---|---|
| Bluetooth | No |
| Vibration | Yes |
| Push-to-Talk (PTT) | No |
| Battery | Li-Ion 1100 mAh |
| Protocols | SIP |
Outlines the menu structure for call-related functions.
Covers settings for sound and alerts like volume and ring signals.
Covers phone lock and keypad lock settings.
Explains how to use the In Call menu during an active call.
Details functions like mute, new call, transfer, conference.
Step-by-step guide to power on/off the handset.
Procedures for locking/unlocking keypad when idle.
Procedures for locking/unlocking keypad during a call.
How to activate and configure phone lock for security.
Methods to answer and end active calls.
How to make emergency calls, even when locked.
How to set up call diversion rules.
Accessing contacts and muting microphone during a call.
Procedures for transferring and initiating conference calls.
Handling incoming calls and setting callbacks.
How to call contacts from local, company, and central phonebooks.
Procedures for editing and removing contacts.
How to access and check voicemail.
Accessing hidden menus for system administration.
How to upgrade handset software and configure features.
Table of common faults, causes, and solutions.
Table of display messages, causes, and actions.
Steps to enable and disable automatic phone lock.
How to change the phone lock PIN.
How to change systems and subscribe the handset to a DECT system.
Overview of the easy handset replacement process.
General safety guidelines for handset operation.
To Next Page
