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Troubleshooting
No human tracking.
Make sure your camera supports human tracking. For supported AVer cameras, see Supported
AVer Cameras.
If your camera is connected via HDMI and controlled via RS-422, make sure you select “Support
Human Tracking” from the drop-down list. Hover over the device in the Device list and click the
Pencil icon to edit.
Camera is too sensitive and flickering between presets.
Select a longer length of time for Time to Trigger Preset.
If you camera is shared among several camera and microphone groups, set a priority group in
Group Overlay Priority.
Stop voice-tracking.
Click the voice-tracking icon on the main page to pause voice-tracking for the current profile.
Mute the microphone by pressing its physical button or accessing its web interface.
Use the toggle switch to disable the group in the Select group section.
Single video output: Audio is muted while video is still transmitting.
Multiple video output: Both audio and video stop transmitting.
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