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12 Info and Service
This chapter contains information on how to contact us.
see Chapter Contact address
see Chapter Technical support
see Chapter Suspicious files
see Chapter Report false positives
see Chapter Your feedback for more security
12.1 Contact address
If you have any questions or requests concerning the Avira Premium Security Suite
product range, we will be pleased to help you. You will find our contact addresses in the
Control Center under Help :: About Avira Premium Security Suite.
12.2 Technical Support
Avira Premium Security Suite support provides reliable assistance in answering your
questions or solving a technical problem.
All necessary information on our comprehensive support service can be obtained from
our website http://www.avira.com/premium-suite-support.
All necessary information on our comprehensive support service can be obtained from
our website http://www.avira.com/premium-suite-support.
– License information. This can be found on the program interface under the
menu item Help :: About Premium Security Suite :: License information.
– Version information. This can be found on the program interface under the
menu item Help :: About Premium Security Suite :: Version information.
– Operating system version and any Service Packs installed.
– Installed software packages, e.g. anti-virus software of other vendors.
– Exact messages of the program or of the report file.
12.3 Suspicious file
Viruses that may not yet be detected or removed by our products or suspect files can be
sent to us. We provide you with several ways of doing this.
– Identify the file in the Quarantine Manager of the Control Center and select the
item Send file via the context menu or the corresponding button.
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