48 SwitchView IP 1020 Remote Access Device Installer/User Guide
Appendix E: Technical Support
Our Technical Support staff is ready to assist you with any installation or operating issues you
encounter with your Avocent product. If an issue should develop, follow the steps below for the
fastest possible service.
To resolve an issue:
1. Check the pertinent section of this manual to see if the issue can be resolved by following the
procedures outlined.
2. Check our web site at www.avocent.com/support to search the knowledge base or use the
online service request.
3. Call the Avocent Technical Support location nearest you.
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