Avtex AV215TS - Network Issues; Channel and Broadcast Issues; External Device Connection Issues

Troubleshooting
Related information
No sound or the sound is too low. on page 70
Network Issues
When the TV has difficulties in connecting to the Internet, these steps may help resolve the problem.
Press / button on your remote control and select Settings > Support > Self Diagnosis > Network
Test.
If the TV network is connected, the screen will display Connected successfully.
Problem Possible Solutions
The TV cannot connect to
apps.
• Make sure the TV has a network connection.
•
Press / button on your remote control and select Settings >
Support > Self Diagnosis > Network Test.
• Contact your Internet service provider.
The wireless network
connection failed.
• Make sure your wireless modem/router is on and connected to the
Internet.
The wireless network signal
is too weak.
• Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
Related information
My TV cannot connect to the network. on page 71
Channel and Broadcast Issues
For problems while watching live TV or scanning for new services, these suggestions might help to resolve
any issues.
Problem Possible Solutions
In Live TV, there is no
signal, or a weak signal,
or you cannot find any
channels.
• Make sure that the antenna cable is connected to the correct port.
• Make sure that the antenna cable is not loose or disconnected.
• If "no signal or weak signal" occasionally happens, disconnect antenna
cable and reconnect it.
• Run Reset to Factory Default or scan channels again.
Press / button on your remote control and select Settings >
Support > Reset to Factory Default.
In Live TV, press / button on your remote control and select
Settings > Channel > Auto Scan/Advanced Settings > Manual Scan.
Related information
Prepare Live TV on page 8
External Device Connection Issues
When the TV has difficulties with external device connection, these solutions may help resolve the problem.
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