Troubleshooting
Problem Possible Solutions
The TV is having trouble
receiving a signal from an
external set top box.
• If there is no signal occasionally, unplug cable from TV and re-plug after
60 seconds.
•
If there is always no signal, or the signal cannot be restored after plugging
and unplugging, you can press / button on your remote control
and select Settings > System > HDMI & CEC > HDMI Format, to
confirm whether the signal can be recognised.
• Change to another HDMI port.
• Change to another HDMI cable.
There is no sound.
•
Check whether ARC is selected at / > Settings > Sound >
Speakers > Audio Output. If not, you need to check whether the external
power amplifier device is connected to the ARC/eARC port or optical port
of the TV.
•
Press / button on your remote control and select Settings >
Sound > Speakers > Digital Audio Output. You can try to select PCM,
Dolby Audio - Dolby Digital, or Dolby Audio - Dolby Digital.
• Whether the power amplifier device port is connected correctly.
•
If you select HDMI as input, you can press / button on your
remote control and select Settings > System > HDMI & CEC > HDMI
Format to check whether format is correctly selected.
Related information
External source connected but no picture or sound. on page 72
HDMI & CEC Issues
When HDMI & CEC is not working, these steps may help resolve the problem.
Problem Possible Solutions
HDMI & CEC does not work.
• Confirm that the device is a HDMI & CEC compatible device.
• Check if the power cable of the HDMI & CEC device is properly
connected.
• Check the cable connection of the HDMI & CEC device is secure.
•
Check HDMI & CEC feature of your TV is turned on.
Press / button on your remote control and select Settings >
System > HDMI & CEC > CEC Control.
• Check HDMI & CEC feature of the connected device is turned on.
• Depending on the connected HDMI device, the HDMI & CEC control
feature may not work.
Related information
Use HDMI & CEC on page 36
80
To Next Page
Loading...
