AWS Snowball User Guide
Region-Based Shipping Restrictions
Region-Based Shipping Restrictions
Before you create a job, you should sign in to the console from the AWS Region that your Amazon S3
data is housed in. A few shipping restrictions apply, as follows:
• For data transfers in US regions, we don't ship Snowballs outside of the United States.
• We don't ship Snowballs between non-US regions—for example, from EU (Ireland) to EU (Frankfurt), or
from Asia Pacific (Mumbai) to Asia Pacific (Sydney).
• For data transfers in Asia Pacific (Sydney), we only ship Snowballs within Australia.
• For data transfers in Asia Pacific (Mumbai), we only ship Snowballs within India.
• For data transfers in Japan, we only ship Snowballs within Japan.
• For data transfers in the EU regions, we only ship Snowballs to EU member countries listed following:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK.
• For data transfers in the Asia Pacific (Singapore) region, we only ship Snowballs to Singapore.
Note
AWS doesn't ship Snowballs to post office boxes.
Shipping an AWS Snowball Appliance
The prepaid shipping label contains the correct address to return the Snowball. For information on how
to return your Snowball, see Shipping Carriers (p. 74). The Snowball is delivered to an AWS sorting
facility and forwarded to the AWS data center. Package tracking is available through your region's carrier.
You can track status changes for your job by using the AWS Snowball Management Console.
Important
Unless personally instructed otherwise by AWS, don't affix a separate shipping label to the
Snowball. Always use the shipping label that is displayed on the Snowball digital display.
Shipping Carriers
When you create a job, you provide the address that you want the Snowball shipped to. The carrier that
supports your region handles the shipping of Snowballs from AWS to you, and from you back to AWS.
Whenever a Snowball is shipped, you get a tracking number. You can find each job's tracking number and
a link to the tracking website from the AWS Snowball Management Console's job dashboard, or by using
API calls to the job management API. Following is the list of supported carriers for Snowball by region:
• For India, Blue Dart is the carrier.
• For Japan, Schenker-Seino Co., Ltd., is the carrier.
• For all other regions, UPS is the carrier.
AWS Snowball Pickups in the EU, US, Canada, and Singapore
In the EU, US, Canada, and Singapore, keep the following information in mind for UPS to pick up a
Snowball:
• You arrange for UPS to pick up the Snowball by scheduling a pickup with UPS directly, or take the
Snowball to a UPS package drop-off facility to be shipped to AWS. To schedule a pickup with UPS, you
need a UPS account.
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