Axis M3004-V User Manual

AXISM3004-VNetworkCamera
Troubleshooting
Troubleshooting
CheckingtheFirmware
Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The
currentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.
UpgradingtheFirmware
WhenyouupgradetheproductwiththelatestrmwarefromAxiswebsite,theproductreceivesthelatestfunctionalityavailable.
Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewrelease,beforeupgradingthermware.
Toupgrade,followtheseinstructions:
1.Savethermwareletoyourcomputer.ThelatestversionofthermwareisavailablefreeofchargefromAxiswebsite
atwww.axis.com/techsup
2.GotoSetup>SystemOptions>Maintenanceintheproductswebpages.
3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.ClickUpgrade.
Afterstartingtheupgradeprocess,alwayswaitatleast5–10minutesbeforerestartingtheproduct,evenifyoususpectthe
upgradehasfailed.
AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.
Note
•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.
•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe
newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
EmergencyRecoveryProcedure
Ifpowerornetworkconnectionislostduringtheupgrade,theprocessfailsandtheproductbecomesunresponsive.FlashingredStatus
indicatorindicatesafailedupgrade.Torecovertheproduct,followthestepsbelow.Theserialnumberisfoundontheproduct’slabel.
1.InUNIX/Linux,typethefollowingfromthecommandline:
45

Axis M3004-V Specifications

General

Brand	Axis
Model	M3004-V
Category	Security Camera
Language	English