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AXIS M7001 - Troubleshooting
For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
Lower frame rate than expected Reduce number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the system administrator that there is enough bandwidth available. See also the
online help.
Check in the AMC Control Panel (H.264 tab) that video processing is set to Decode all frames
possible.
Lower the image resolution.
Why do I not get 30 frames per second? See the section Optimizing your system, on page 42.
Image degeneration Decrease the GOV length, see the online help for more information.
The Status and Network indicator LEDs are flashing red rapidly
Hardware failure Contact your Axis reseller.
The Status indicator LED is flashing red and the encoder is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged
See the Emergency Recovery Procedure above.
No images displayed on web page
Problem with AXIS Media Control
(Internet Explorer only)
To enable the updating of video images in Internet Explorer, set your browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your workstation.
Installation of additional ActiveX com-
ponent restricted or prohibited
Configure your encoder to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more
information.
Video/Image problems, general
Image too dark or too light Check the video image settings. See the online help on Video Stream and Camera Settings.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Slow image update Configuring pre-buffers, motion detection, high-resolution images or high frame rates will
affect the performance of the encoder.
Poor performance Poor performance may be caused by heavy network traffic, multiple users accessing the unit,
low performance clients, use of features such as motion detection, event handling, image rota-
tion other than 180 degrees.
503 service unavailable This error occurs when a user requests Motion JPEG or H.264 video at the same time as another
user is accessing video using the same video format but with a different stream configuration.
The AXIS M7001 Video Encoder supports one Motion JPEG and one H.264 stream, with different
configurations, at a time.
Poor quality snapshot images
Screen incorrectly configured on your
workstation
In Display Properties, configure your screen to show at least 65000 colors, that is, at least
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Browser freezes
Older browsers Update your browser and Java to latest versions.
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Try deleting one or more
existing files to free up space.
Motion Detection triggers unexpectedly
Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may be triggered mistakenly. Lower the sensi-
tivity setting to avoid problems with luminance.
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