Axis TW1201 - General Troubleshooting Steps

Axisbodywornsolution
Troubleshooting
Problem
CauseSolution
RFIDreaderTheLEDonthereaderdoesn’t
turngreenwhenconnectingit
tothesystemcontroller.
YouareusinganRFIDreader
thatisnotsupportedbythe
bodywornsystem.
UseExternalRFIDCard
Reader125kHz+13.56MHz
withNFC(USB)
LocationdataisturnedoffTurnLocationdataoninthe
cameraprole
Nolocationdataintext
overlay
NoGPSsignalatthestartof
therecording
-
Video
NouserIDintextoverlayThebodywornuserhasno
userID
AddauserIDtothebodyworn
user
Theholstersensorisnot
connectedtothecamera
Whenyouconnectthecamera
totheholstersensor,make
surethatitisinthecamera’s
rangewithin10minutesafter
youundockthecamera.Under
normalcircumstancesthe
rangeis5–10m(16–33ft.).
Recordingdoesn’tstartwhen
unholstering
Theholstersensoris
uncalibrated
Calibratetheholster
sensor.Seethe
YardarmProductDocumentationf-
orinformation.
Holstersensor
Holstersensordoesn’tpairor
connecttocamera
TheHolsterAwareSetup
mobileapplicationis
connectedtotheholster
sensor
CloseTheHolsterAwareSetup
mobileapplicationandstart
thepairingprocessover
Generaltroubleshootingsteps
Ifyou’renotsurewhat’scausingtheproblemwithyourbodywornsystem,oneofthefollowingactionsmayhelp:
Camera
1.Restartthebodyworncamera.
-Ifthecameraisdocked,undockthecameraanddockitagain.
-Ifthecameraisundocked,usethepowerbuttontoturnitoff,andthenturnitbackonagain.
2.Upgradethebodyworncamerawiththelatestrmware,seeUpgradesystemrmware.
3.DockthecameraandremoveitfromthesystemthroughAXISBodyWornManager.Thisresetsthecameratofactory
default.Addthecameratothesystemagain.SeeResetcamera.
Systemcontroller
1.Restartthesystemcontroller,seeSystemcontroller.Logsandrecordingsremainintactonthesystemcontrollerstorage
duringtherestart.
2.Upgradethesystemcontrollerwiththelatestrmware,seeUpgradesystemrmware.
3.Resettheextensionsystemcontrollertofactorydefault(thisdoesn’tapplytothesystemcontrollerthatthebodyworn
systemwasinitiallycreatedon),usingoneofthefollowingmethods:
-WerecommendthatyouresettheextensionsystemcontrollerfromAXISBodyWornManager,seeReset
extensionsystemcontroller.
-Whentheabovemethodisnotpossible,accesstheextensionsystemcontrollerandclickResetsystemcontroller.
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