Bartec USA TPMS PRO Series User Guide Rev5.1 Table of Contents
Page 58
LIMITED WARRANTY and REPAIR (Continued – 2)
Repair Terms:
To obtain service for your Bartec tool the purchaser must obtain a Return Materials Authorization (RMA) number from Bartec USA customer service prior to
shipping. Bartec shall not be liable for any expense incurred by purchaser in order to remedy a defect without prior authorization. To obtain your RMA
number, you will need to provide at a minimum the follow: 1) Model and Serial Number, 2) Supplier from which the tool was purchased 3) Date of purchase,
4) Description of problem, how and when it occurred. Please note that Bartec USA may attempt to have you try some things in the field prior to issuing a
RMA number to determine if the tool does need to come back. The purchaser must return the product per the instructions on the RMA form.
Bartec USA may refuse your delivery if the RMA number is not clearly marked on the outside of the box.
Bartec USA reserves the right to refuse to provide service free-of-charge if the sales receipt is not provided or if the information contained in it is incomplete
or illegible or if the serial number is altered or removed. Bartec USA is not reasonable for any losses or damage to the product incurred while the product is
in transit or is being shipped for repair.
IMPORTANT NOTE: IN ORDER TO COMPLETELY & PROPERLY DIAGNOSE THE ISSUE THE ENTIRE KIT MUST BE RETURNED
Warranty Repair Freight:
Inbound freight costs for warranty repair tools will be the responsibility of the customer. Freight costs out bound will be paid by Bartec and returned in the
same method as the inbound.
Non-Warranty Repair Freight:
Inbound freight costs for non-warranty repair tools will be the responsibility of the customer. Outbound Freight costs will be paid by Bartec and returned UPS
ground.
Freight:
Warranty Repair:
Inbound freight costs for warranty repair tools will be the responsibility of the customer. Freight costs out bound will be paid by Bartec and returned in the
same method as the inbound.
Non-Warranty Repair:
Inbound freight costs for non-warranty repair tools will be the responsibility of the customer. Outbound Freight costs will be paid by Bartec and returned UPS
ground.
MECHANICAL TOOLS & CABLES:
Warranty:
Bartec MECHANICAL Tools and cables are warranted for 180 days from the ORIGINAL purchase date (from an AUTHORIZED DEALER). When properly used
and maintained, Bartec will warranty the tool to be free from defects in material and workmanship. The Warranty applies ONLY to the ORIGINAL OWNER and
is not transferable. In the unlikely event of a defect, Bartec will at its discretion repair or replace the tool with a product of like kind or quality which may be
new or reconditioned. The repaired or replaced product will be warranted for 90 days from the date of the return or the balance of the original warranty,
whichever is longer. Claims of ALL defects must be submitted within 30 days of occurrence and verified by an AUTHORIZED BARTEC agent or representative.
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