32
REV 0.9.5
12. FIRMWARE UPDATES
From time to time, BBQ Guru will release an update to the CyberQ Cloud’s
operating software called firmware. If a new firmware is released, then the next
time your CyberQ Cloud turns on and connects to the internet in Infrastructure
mode, it will be notified there is a firmware update. On the LCD screen of your
device there will be a notification that a firmware update is available. There are
two types of firmware upgrades: optional and critical updates. We always rec-
ommend upgrading to the most recent firmware version even if it is optional.
Using the arrow keys on the device, you can select to install the update right
away or to postpone it for a later time. If you choose to install the firmware,
your CyberQ Cloud will download the new file update. Do not unplug your
CyberQ Cloud in the process and do not disconnect it from its WiFi connection.
After the files are downloaded, it will install the files. Once the files are installed,
it will reboot with the update. You will then have the most up-to-date software
on your device.
14. LIMITED WARRANTY
Return criteria
To qualify, all returns and exchanges must be accompanied by the original re-
ceipt, the original documentation, instruction manuals, parts and components
(including probes, controller, and accessories) and the original manufacturer
packaging. Failure to include such items may prevent or delay your refund or
exchange.
Items must be in a condition that permits us to resell them. The BBQ Guru will
not accept the following items for return: (i) items that have been personalized
or customized: (ii) special order items, if not part of the BBQ Guru retail sales
offering (iii) items that have been used, altered or that show wear or damage;
(iv) gift cards (v) services.
DigiQ DX2, CyberQ Cloud Wi-Fi and PartyQ controls and fans (2 Year limited
warranty) The BBQ Guru warrants this product to be free from defect in work-
manship and materials for a period of 2 years from the date of purchase.
Pit/Food Probes, Power Packs, and other Accessories (90 day limited warran-
ty) The BBQ Guru warrants these products to be free from defect in workman-
ship and materials for a period of 90 days from the date of purchase.
Should the unit malfunction within the warranty period, you must get a Return
Material Authorization (RMA) number to return it to the factory by emailing a
description of your problem and your name, address, email, phone number, and
date of purchase to customerservice@thebbqguru.com. If defective, it will be
repaired or replaced (at the discretion of BBQ Guru) at no cost. There are no user
serviceable parts on this unit.
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