Beam IsatDock2 PRO User Manual

Beam IsatDock2 PRO

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IsatDock2 PRO

User Manual

Inmarsat Approved

Table of Contents

Questions and Answers:

C
Chad BradshawAug 2, 2025
Why are the signal bars low and fluctuating on my Beam IsatDock2 PRO?
- M
  Matthew BlackAug 2, 2025
  If the signal bars are low, fluctuating, and the call quality is poor on your Beam Docking Station, ensure all antenna connectors are tight. Make sure the antenna has a clear view of the satellite without obstructions. Use Beam-certified antenna cabling, ensuring there are no sharp bends or cuts in the cable. If you're using a fixed passive antenna, verify that it's correctly oriented and pointing at the satellite.
M
Melvin MartinAug 6, 2025
What to do if my Beam IsatDock2 PRO Docking Station has dropped calls?
- G
  garzajenniferAug 6, 2025
  If you experience dropped calls with your Beam Docking Station, it might be due to satellite signal obstruction caused by buildings, bridges, tunnels, or large vehicles when you are moving. Check the antenna connection and ensure the antenna cable is not damaged. Use only approved antenna cable. For more details, refer to the Antenna Installation Guide on Beam's website.
T
Tony AndersonAug 12, 2025
How to fix the issue when someone cannot hear me on my Beam IsatDock2 PRO?
- Z
  zreedAug 12, 2025
  If Party B cannot hear you when using the Beam Docking Station, make sure the Privacy Handset is docked in its cup when not in use. Check that the mute function is not active (indicated by a red light). Also, check the signal strength on the handset and ensure the headset connector at the base of the IsatPhone is free from obstructions, dust, or foreign objects.
R
Robert HutchinsonAug 17, 2025
What to do if my Beam IsatDock2 PRO Docking Station keeps turning ON/OFF?
- S
  ssimpsonAug 17, 2025
  If your Beam Docking Station appears to be turning on and off, and the handset is not registering, make sure the power supply provides at least 3.5A at 12 volts. If using a battery, ensure the connections are tight and the contacts are clean.

Beam IsatDock2 PRO Specifications

General

Brand	Beam
Model	IsatDock2 PRO
Category	Docking Station
Language	English

Summary

Package Contents

Safety Information

Important Safety Warnings

Highlights critical safety information regarding product usage and potential hazards.

Safety Transceiver IsatPhone 2

RF Exposure Guidelines

Explains safe distances and standards for RF energy exposure from the handset and antenna.

Road Safety and Device Use

Advises on safe operation of the device while driving and in public areas.

IsatDock2 FCC Information

Safety Precautions and Operational Guidelines

IsatDock2 PRO Key Features

Product Design and Functionality

Equipment Overview

Docking & Undocking the IsatPhone 2

Docking Procedure Steps

Provides step-by-step instructions for securely docking and undocking the IsatPhone 2 handset.

Important Pre-Docking Check

Installation Guidelines

General Installation Recommendations

Electrical Connection Guidelines

Details how to connect the system to the vehicle's electrical system safely.

Installation Power Warning

Installation Procedure

Cradle Installation Steps

Beam Antenna Connection

Describes how to connect the satellite and GPS antennas using certified cables.

Mounting Options

Wall Mounting Procedure

Desk Mounting Procedure

Antenna Installation Warnings

Privacy Handset Setup

Interface Connections

Power Connection

DC Power Source Installation

Connecting DC Power Cables

Provides detailed instructions for wiring the DC power cable to the vehicle.

IsatDock2 PRO Usage

Preparing and Starting Up

Covers initial setup, handset docking, and network registration.

Placing Voice Calls

Explains how to make calls using the docked handset and speakerphone.

Speakerphone Call Usage

Details using the speakerphone for calls initiated by the handset.

IsatDock2 PRO Usage

Privacy Handset Call Handling

Explains how to use the privacy handset for calls and switch to speakerphone.

RJ11 POTS Phone Call Handling

Guides on using an attached analog phone for calls.

Mute Functionality

Alert and Tracking Features

Personal Alert & Assistance Alert Setup

Explains configuring alert buttons and destinations via the handset.

Instant Notification Configuration

Tracking Functionality

IsatDock2 PRO Front Panel Controls

Button Actions and LED Indicators

Details the function of front panel buttons and their corresponding LED status.

IsatDock2 PRO Buttons/LED lights

Button and LED Status Summary

Assuring Quality of Service

Factors Affecting Service Quality

Trouble Shooting

Common Problems and Solutions

Offers troubleshooting guidance for issues encountered with the docking station.

Beam Warranty Terms & Conditions