EN 40
Problem Possible cause Fix
The espresso / coffee
runs along the outside
of the portafi lter (d).
The portafi lter is not inserted
correctly.
Make sure that it fi ts correctly.
The rim of the portafi lter
is contaminated with
espresso / coffee powder.
Clean the portafi lter and the
sieve insert(b / c).
Despite a pumping
noise, no water comes
out of the device.
There is no water in the water
tank (h).
Fill the water tank.
The water tank
(h) is inserted
incorrectly.
Take out the water tank and
reinsert it. Make sure that it fi ts
correctly.
When it is fi rst fi lled, the water
must fi rst fi ll all pipes and the
heating unit.
When it is fi rst fi lled, fi ll the
water tank up to the MAX
marking and allow water to
pump in Manual mode until
water runs through.
The espresso / coffee
runs very slowly into
the cup.
The espresso / coffee powder is
pressed too fi rmly.
Only press down the espresso /
coffee powder lightly.
The espresso / coffee powder is
too fi nely ground.
Use espresso / coffee powder
with a coarser grind.
The device is furred up. Descale the device.
A large amount of
steam is produced in
the brewing process.
The device is furred up. Descale the device.
During use, an
unpleasant smell is
detected.
The device is being used for the
fi rst time.
A smell often develops when
new devices are fi rst used. The
smell should disappear once the
device has been used several
times.
The device has previously been
descaled.
Rinse out the device with fresh
water.