Benchmark Ticket Station

Questions and Answers

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Ronald BrownAug 12, 2025
What to do if Benchmark Ticket Station printer does not print?
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  James LeeAug 12, 2025
  If the Benchmark Video Gaming Accessories printer isn't printing, first ensure that it's not out of paper or that the paper isn't installed backward. Remember, the printer only prints on one side of the paper. Refer to the 'Installing Printer Paper' section for correct installation. Also, check if the paper guide plate is pushed up; it needs to be in the down position to allow printing. If it's up, ensure the receipt path is clear and paper can feed freely.
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allison97Aug 15, 2025
Why Benchmark Ticket Station ticket taker runs continuously?
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  Shaun SheppardAug 15, 2025
  If the Benchmark Video Gaming Accessories ticket taker runs continuously, the ticket sense opto path might be blocked. Check for any tickets or debris obstructing the path. Another potential cause could be a faulty ticket sense opto receiver or transmitter.
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Lawrence MckeeAug 20, 2025
Why Benchmark Ticket Station Video Gaming Accessories sensors need cleaning often?
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  Michael ReidAug 20, 2025
  If the Benchmark Video Gaming Accessories sensors need cleaning often, ensure the air pump activates every 350 tickets. Check for leaks in the main and local air plumbing, especially at the doors, and inspect air hose connections at the air valve manifolds. If the issue is with a specific ticket taker, suspect a leak in the air plumbing system local to the door after the air valve.
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Thomas RobinsonAug 23, 2025
Why Benchmark Ticket Station Video Gaming Accessories single tickets do not count accurately?
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  Jerry EdwardsAug 23, 2025
  If single tickets do not count accurately on your Benchmark Video Gaming Accessories, verify that tickets move through the ticket taker at a consistent rate without stopping or slowing down dramatically. Inspect for any debris inside the ticket eater. Also, check the flat springs to ensure they provide equal pressure and are not bent. Finally, examine the ticket transport belts for proper tracking, breakage, stretching, or extreme wear.
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Dr. Jacqueline Stanley MDAug 27, 2025
What to do if Benchmark Ticket Station Video Gaming Accessories ticket taker runs slowly then stops?
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  Breanna AllenAug 27, 2025
  If the Benchmark Video Gaming Accessories ticket taker runs slowly then stops, it might be due to the hall effect pcb output not reaching the ticket eater board. Check that the LED on the hall effect pcb flashes at least once per motor revolution when the motor is running. If it doesn't flash, check if the motor pulley is tight on the motor shaft and the distance of the motor pulley from the hall effect sensor pcb. Ensure the voltage to the hall effect pcb is correct. If the LED does flash, check the output of the hall effect sensor pcb all the way to the ticket eater pcb.
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Kevin JohnsonAug 31, 2025
Why Benchmark Video Gaming Accessories ticket count is intermittent?
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  Timothy ToddAug 31, 2025
  If the Benchmark Video Gaming Accessories ticket count is intermittent, you can change the ticket verification to notch from barcode through programming options. If the count becomes accurate, the problem is barcode-related. If it remains intermittent, the issue is likely with the notch opto sensors. Check for bad tickets with poor printing or out-of-spec barcodes. Clean the barcode scanner pcbs and opto notch transmitter and receivers. Also, check for loose wire connections to barcode scanners or opto notch optos.
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Daniel MontgomerySep 3, 2025
How to troubleshoot Benchmark Ticket Station ticket taker that will not start?
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  Stephen JohnsonSep 3, 2025
  If the Benchmark Video Gaming Accessories ticket taker will not start, check the ticket sense opto pair. The LED should illuminate, and the power output should pull to ground on the ticket sense opto receiver when the opto is blocked by a ticket. Ensure good power and ground to both the ticket sense opto transmitter and receiver. Verify a good signal to the ticket eater pcb input from the ticket sense opto receiver. Also, check all ticket eater motor connections.
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ycoxSep 7, 2025
What to do if Benchmark Ticket Station ticket taker will not count with ticket inserted in any direction?
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  Adam SandersSep 7, 2025
  If the Benchmark Video Gaming Accessories ticket taker will not count with a ticket inserted in any direction, check the notch count opto pair. The LED on the notch opto receiver should flash as tickets are fed into the ticket taker. If the LED doesn't flash, check the power to the notch opto transmitter and receiver. If the LED is always on, something is blocking the opto path, or the opto is dirty. If the LED does flash, check the output of the notch count opto all the way to the ticket eater pcb. Also, check the power to the barcode pcbs and their output back to the ticket eater pcb.