LaserSpeed 8000/9000 I/O Module Instruction Handbook
Servicing Your Equipment
Part No. 93342 / Drawing No. 0921-01516 Page 79 of 84 Revision E (Dec 2013)
Servicing Your Equipment
Your instrument was carefully inspected electrically and mechanically prior to
shipment. It should be free of surface mars and scratches, and it should be in
perfect working order upon receipt. If any indication of damage is found, file a
claim with the carrier immediately, prior to using the instrument. If no damage is
apparent, proceed by using this manual to install and setup this instrument.
Save the shipping carton and packing material for future storing or shipment of
the instrument. If, at some future time, the instrument must be returned to the
factory for service, include a full description of the instrument failure and the
mode of operation the instrument was in at the time of failure. Also include a
contact person to discuss the instrument failure.
Returning Equipment for Service
When returning equipment for service, it is important to first obtain a Return
Material Authorization (RMA) number. The RMA number is needed for proper
handling of returned equipment.
1) To obtain an RMA, go to www.betalasermike.com
2) Select Service
3) Select Equipment Return / RMA from the drop-down menu. Follow the
instructions to obtain an RMA.
Ship the instrument in the original carton, or, if the original carton is unavailable,
ship in a carton providing sufficient protection. Send the instrument to the Asia,
Europe, or USA office (addresses listed in the supplied Contacts/CE Compliance
Manual), whichever is closest to you or to the office indicated by your sales
engineer. Place the RMA number on the outside of the carton, and include a
purchase order number and any other information specific to your instrument.
Field warranty service is available, if the customer pays travel expenses by
advance purchase order. All service operations should be performed by skilled
electronics technicians, who have been trained by Beta LaserMike.
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