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Bezzera Matrix Series - Troubleshooting Common Issues; Troubleshoot No Steam Distribution; Troubleshoot Filter Holder Leaks; Troubleshoot Filter Holder Placement

Bezzera Matrix Series
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58
MOD. BEZZERA MATRIX-DUO
7 - TROUBLE SHOOTING
Problem Diagnostics/Solution Advices
No distribution of steam from
specific tube
The steam tube nozzle is blocked;
unblock it using a pin. This prob-
lem is linked to the fact that the
tip of the nozzle enters the milk.
Clean the steam spout after
each use.
Leaks from filter holder Possible causes:
1 - The seal under the cup is
worn or encrusted.
2 - The filter holder is placed in-
correctly on the unit.
Clean with the brush provided.
If the problem should arise
again, call a specialised tech-
nician.
Difficulty in placing the filter
holder on the attachment ring
The problem may be caused by
the excessive dose of coffee in
the filter holder.
Reduce the amount of coffee
in the filter holder. (Standard
doses for filters are 6 grams
per dose).
Abnormal position of filter
holder once placed on the unit.
Once locked onto the unit, the
filter holder handle is further to
the right than usual. The seal un-
der the cup is worn.
Call a specialised technician to
replace the seal under the cup.
Coffee flow is less than usual Coffee comes out in drops, dis-
tribution time is too long and the
quality of the coffee is not good,
it has a dark cream.
Possible causes:
1 - The coffee has been ground
too finely.
2 - The coffee in the filter holder
is pressed down too hard.
3 - Too much coffee has been
placed in the filter holder.
4 - The unit shower is blocked.
5 - The filter in the filter holder is
blocked.
6 – The pressure supplied by the
pump is low (< 9 bar – 0.9
MPa) or null.
In cases 1-2-3, the problem
can be solved by adjusting the
grinding and/or dosage of the
coffee.
In cases 4-6, a technician must
be called.
In case 5, clean the filter or re-
place it.

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