WHAT MUST YOU DO TO OBTAIN WARRANTY SERVICE?
REFURBISHED PRODUCTS
WHAT ARE THE LIMITS ON BHAPTICS’ LIABILITY? (Not applicable to residents of Québec
who enter into a contract to which the Consumer Protection Act (CPA) applies)
In the event of a perceived malfunction in the Product, please visit us at https://www.bhaptics.com/
support/contact-us to get helpful services, the user manuals and contact information, and to
submit a claim form to obtain warranty service. If it is necessary for you to send your Product in for
service, we will provide you with a pre-addressed shipping label, and you will have to send the
Product in an adequate container for shipping, accompanied by the sales receipt or comparable
proof of purchase showing the original date of purchase by the first consumer purchaser, the serial
number of the Product and the seller’s name and address.
You may be required to pay the cost of shipping the Product to us, and by sending the Product,
you agree to transfer ownership of that Product to bHaptics. When we receive the Product, we will
determine if there is a defect or malfunction covered by this Warranty. If we find a defect or
malfunction covered by this Warranty, we will repair or replace the Product to provide the Warranted
Functionality, and we will send the repaired Product, if any, to you at our cost. We may not return
the original Product to you.
If we are unable to verify your proof of purchase in advance, and you send us a Product without a
valid proof of purchase, then we reserve the right to return the Product to you at your cost, subject
to prepayment, or, if such costs are not prepaid, we will keep the Product for thirty (30) days for
your pick-up before it is disposed of.
This Warranty also applies to Products which have been refurbished by bHaptics and purchased
from bHaptics (“Refurbished Products”). The limited Warranty Period for Refurbished Products is
one (1) year from the date of purchase or delivery of the Refurbished Product, whichever is later
(the “Warranty Period”). However, if you purchase the Refurbished Product from within the EU or
EFTA, the Warranty Period shall be two (2) years.
Minor cosmetic imperfections of the Refurbished Products, if present, are not included in the
Warranty coverage.
TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET
FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND
CONDITIONS. BHAPTICS LIMITS THE DURATION AND REMEDIES OF ALL STATUTORY AND
IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST
HIDDEN OR LATENT DEFECTS TO THE DURATION OF THIS WARRANTY AND, AT BHAPTICS’
OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. IN NO EVENT
SHALL BHAPTICS BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE
PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE,
TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS;
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SEVERABILITY
GENERAL
INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR
DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT.
Some countries and jurisdictions (states and provinces) do not allow limitations on how long an
implied warranty lasts, or the disclaimer or limitation of incidental or consequential damages, so the
above limitations and disclaimers may not apply to you.
If any portion of this Limited Warranty is held to be illegal or unenforceable, such partial illegality or
unenforceability shall not affect the enforceability of the remainder of the Limited Warranty.
Nothing contained in the user manual or any other document shall be construed to create an
express warranty of any kind with respect to the Product. No agent, employee, dealer,
representative or reseller is authorized to modify or extend this Limited Warranty or to make binding
representations or claims, whether in advertising, presentations or otherwise, on behalf of bHaptics
regarding the Products or this Limited Warranty.
AGREEMENT TO ARBITRATE DISPUTES (Not applicable to residents of Québec who enter
into a contract to which the Consumer Protection Act (CPA) applies)
PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO
ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH BHAPTICS AND LIMITS THE MANNER IN
WHICH YOU CAN SEEK RELIEF FROM BHAPTICS
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