BionX Bicycle - Troubleshooting; System Not Turning On; System On, No Assist; System Stuck in Generate Mode

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Troubleshooting
The system does not turn on
Check the battery and make sure that it is charged. The battery must be correctly inserted onto the
docking station and the lock must be completely closed. Also check that all connectors of the wiring
harness are properly engaged, and the console is inserted properly. If the problem persists, contact
an authorized dealer.
The system can be turned on but there is no assist
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The system is continuously in Generate mode
When the propulsion system is continuously in Generate mode and cannot be switched back to assist
mode by pushing the key, the problem most likely lies with the brake switch that is located under the
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solve the problem, you can temporarily bypass it by removing the plug-in connection from the console to
the brake switch.
The motor is not as powerful after a repair or service
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in the direction of 6 o’clock. If the problem persists, contact an authorized dealer.
The battery state-of-charge display on the console does not show “full” after a complete
charging procedure
Make sure that you have followed all of the instructions for the charging procedure. Let the battery
cool off for a few hours and charge it again. If the gauge still does not indicate a full charge, let the
battery cool again, fully deplete the battery and charge it again. If the problem persists, contact an
authorized dealer.
WARNING
If you bypass the brake switch you also disable regenerative braking, in doing so your
BionX system will not provide any additional braking. We recommend that you contact
a dealer as soon as possible.
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