What to do if my BITEL Payment Terminal doesn’t read cards?
If your BITEL Payment Terminal doesn't read cards, ensure the card is inserted correctly, check the card itself, and verify the magnetic stripe is in good condition. If problems persist, further assistance may be needed.
What to do if the pinpad does not operate on my BITEL IC5100?
If the pinpad on your BITEL Payment Terminal is not working, first confirm the connection between the terminal and the pinpad. Further assistance may be needed if the problem persists.
What to do if printer paper is hanging in my BITEL Payment Terminal?
If the printer paper is stuck in your BITEL Payment Terminal, use the Up key and remove the paper. Also, clean the paper insert area.
Why is the LCD screen not working when I power on my BITEL IC5100 Payment Terminal?
If the LCD screen on your BITEL Payment Terminal does not turn on when you power it on, confirm the connection between the wall socket and the power plug and also confirm the power plug itself. Also, try adjusting the LCD contrast. Finally, check the wall socket.
Why is the paper not clear when printing from my BITEL IC5100 Payment Terminal?
If the printed paper from your BITEL Payment Terminal is not clear, open the printer cover and check the printer device. Ensure the paper is stored in a dry place.
Details available transaction types and access methods from the main menu.
Steps to start a credit sale transaction and select options.
Steps to start a debit sale transaction and select options.
Steps to start a check authorization or verification process.
Steps to start a credit card refund transaction.
Steps to start a debit card refund transaction.
Steps to start a void transaction and select options.
Steps to start an off-line sale or force sale transaction.
Performing batch settlement, review, tip adjustment, and reprint.
Closing batch and performing deposit inquiry operations.
Navigating through transaction sub-menus like Credit, Balance, Cash Advance.
Steps to select, input card, and approve a credit sale.
Steps to select, input card, and approve a balance inquiry.
Steps to select, input card, and approve a cash advance.
Steps to select refund, enter PIN, and input card details.
Steps to select void, enter PIN, and input retrieval number.
Steps to enter PIN, select settlement, and confirm successful settlement.
Steps to enter PIN, select view transaction, and view details.
Steps to enter PIN, select print totals, and print summary.
Steps to enter PIN, select logon terminal, and confirm successful logon.
Configuring modem speed, COM mode, standard, dialing mode, file download, date/time, and other settings.
Steps to select contrast setting and adjust LCD brightness.
Steps to select PIN change, enter new PIN, and confirm.
Performing modem tests, PABX access, and printer tests.
General| Card Reader | Magnetic stripe, Contactless |
|---|---|
| Connectivity | Wi-Fi, Bluetooth |
| Payment Methods | Credit cards, Debit cards, Mobile payments |
| Operating System | Linux |
| Printer | Thermal printer |
| Security | PCI PTS 5.x certified |
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