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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Coffee maker does
not turn on.
Coffee maker is not
plugged in.
Make sure appliance
is plugged into a
working outlet.
Coffee maker
is leaking.
Water reservoir may be
overfilled.
Make sure water
reservoir has not
been filled beyond
the 12-cup MAX line.
Cover may not be
correctly placed on
carafe
Make sure cover is
correctly placed and
tightened on carafe
Carafe may not be
correctly placed on the
carafe plate
Make sure carafe is
placed correctly on the
carafe plate.
The brew basket
overflows.
The carafe has been
removed for longer than
20 seconds when using
the Sneak-A-Cup™ feature.
Make sure to replace
the carafe within 20
seconds during the
brewing cycle.
Excessive amount of
coffee is used.
Reduce the amount
of coffee used to
eliminate brew basket
overflows.
Coffee sediment in
brewed cup of coffee.
The paper filter and/or
the brew basket are not
properly placed.
Insert basket-shaped
paper filter into brew
basket and insert
basket properly into
holder.
The coffee maker
brews slowly.
The coffee maker needs
cleaning.
Follow the instructions
in the “Descaling
With the Auto Clean™
Function” section.
Coffee maker does
not complete brewing
(water left in tank).
The coffee maker is
heavily calcified.
Follow the instructions
in the “Descaling
With the Auto Clean™
Function” section.
Multiple cleaning cyles
may be required.
Coffee is not hot
enough.
Low brew volumes (under
four cups of coffee) and/
or the carafe is cold.
Pre-heat carafe before
brewing with hot tap
water.
If additional assistance is needed, please contact our consumer service team at
1-800-465-6070.
NEED HELP?
For service, repair or any questions regarding your appliance, please call
our Customer Service Line at 1-800-465-6070. Please DO NOT return the
product to the place of purchase. Also, please DO NOT mail product back to
manufacturer, nor bring it to a service center. You may also want to consult
the website listed on the cover of this pamphlet.
Warranty Information
(Applies only in the United States and Canada)
What does it cover?
• Any defect in material or workmanship provided; however, Spectrum
Brands’ liability will not exceed the purchase price of product.
For how long?
• Two years from the date of original purchase with proof of such purchase.
What will we do to help you?
• Provide you with a reasonably similar replacement product that is either new
or factory refurbished.
How do you get service?
• Save your receipt as proof of date of sale.
• Visit the online service website at www.prodprotect.com/blackanddecker, or
call toll-free
1-800-465-6070
, for general warranty service.
• If you need parts or accessories, please call
1-800-738-0245
.
How does state law relate to this warranty?
• This warranty gives you specific legal rights. You may also have other rights
that vary from state to state or province to province.
What does your warranty not cover?
• Damage from commercial use
• Damage from misuse, abuse or neglect
• Products that have been modified in any way
• Products used or serviced outside the country of purchase
• Glass parts and other accessory items that are packed with the unit
• Shipping and handling costs associated with the replacement of the unit
• Consequential or incidental damages (Please note, however, that some
states do not allow the exclusion or limitation of consequential or incidental
damages, so this limitation may not apply to you.)
Are there additional warranty exclusions?
• This warranty shall not be valid where it is contrary to U.S. and other
applicable laws, or where the warranty would be prohibited under any
economic sanctions, export control laws, embargos, or other restrictive
trade measures enforced by the United States or other applicable
jurisdictions. This includes, without limitation, any warranty claims
implicating parties from, or otherwise located in, Cuba, Iran, North Korea,
Syria and the disputed Crimea region.
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