Send Information to Bomgar Technical Support
While building your software package, Bomgar Technical Support encodes your appliance's DNS hostname and SSL root
certificate into the software. Before Bomgar Technical Support can build your software, you must send them the items listed below.
1. DNS hostname (fully qualified domain name) of the appliance (e.g., support.example.com).
2. SSL root certificate or self-signed SSL certificate. This is obtained from the /appliance > Security > Certificates page.
Export the certificate portion with matching Issued To and Issued By fields.
3. Screenshot of the /appliance > Status > Basics page.
CONTACT BOMGAR info@bomgar.com | 866.205.3650 (US) | +44 (0) 1628 480 210 (UK/EMEA) BOMGAR.COM 19
© 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners. TC: 1/11/2018
REMOTE SUPPORT APPLIANCE INSTALLATION
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