Appliance Setup Task List
This task list is a quick reference for the steps necessary to get your Bomgar Appliance set up. Full details can be found further on in
this guide. Use this list as a checklist of the essential steps.
1. Configure a DNS A-record for the fully qualified domain name (FQDN) of your new site (e.g., support.example.com).
l If your appliance will be located in your DMZ or internal network, then an internal A-record pointing to the internal IP
address of the appliance is needed.
l If you wish to support external customers, then a Public DNS A-record also needs to be registered for the external IP
address of the appliance.
l For Bomgar network deployment scenarios, see The Bomgar Appliance in the Network at
www.bomgar.com/docs/deployment/dmz.
IMPORTANT
Note: "Bomgar" cannot be used in the FQDN for your site.
2. Install the Bomgar Appliance according to "Bomgar Appliance Installation" on page 6.
3. Obtain an SSL certificate that matches your FQDN DNS (e.g., support.example.com).
a. For full details, see the SSL Certificate Guide at www.bomgar.com/docs/deployment/sslcertificates.
b. Import the certificate chain to your appliance and assign it to the IP address of the appliance.
c. Export the root portion of the certificate chain (with matching Issued To and Issued By values) without private key
information, and save the root certificate for the next step.
4. Email the following three items to Bomgar Technical Support:
l The FQDN DNS hostname of the appliance from Step 1.
l The root SSL certificate segment exported in Step 3c.
l A screenshot of the /appliance > Status > Basics page.
5. Install the new software license package which Bomgar Technical Support will send after you complete Steps 1-4.
a. You will be notified by email when you should install the software license package using the Check for Updates
utility.
b. Once installed, navigate to the /login administrative interface (e.g., https://support.example.com/login).
c. Use the default admin credentials admin and password to log in for the first time.
CONTACT BOMGAR info@bomgar.com | 866.205.3650 (US) | +44 (0) 1628 480 210 (UK/EMEA) BOMGAR.COM 3
© 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners. TC: 1/11/2018
REMOTE SUPPORT APPLIANCE INSTALLATION
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