Bomgar Hardware Prerequisites
This guide walks you through the initial setup and configuration of your Bomgar Appliance. Should you need any assistance,
please contact Bomgar Technical Support at help.bomgar.com.
Prerequisites
Before starting, it is important to know that until the Bomgar Appliance's prerequisites have been met, you will neither be able to
reach your appliance directly by its IP address or hostname nor be able to check for updates or use it to provide remote support.
The Bomgar Appliance requires the following at a minimum:
l One or two available power outlets, depending on your appliance (one for the B200, two for the B300 or B400)
l A high-speed network connection
l A network router or switch
l A unique, static IP address for the Bomgar Appliance
l A private DNS A-record resolving to the static IP of your appliance. A public A-record and public IP will also be required if
external clients will need access to the appliance.
l An SSL web server certificate + intermediate SSL certificate(s), and SSL root. OR, 1 Self-Signed certificate. (See the SSL
Certificates and Bomgar Guide.)
l The Bomgar software licensing package
While these meet the minimum requirements, more advanced configurations may require additional items. For example:
l Bomgar click-to-chat and mobile clients require an SSL root and intermediate SSL certificate(s).
l Access from external public networks require a public DNS A-record.
l Access from multiple DNS A-records require either multiple web server certificates and/or SAN or wildcard certificate(s).
l Isolating client traffic from multiple networks requires multiple static IP addresses.
l Automatic updating and advanced Bomgar technical support require outbound access to the public internet from the
Bomgar Appliance over TCP port 443.
IMPORTANT!
No client software (e.g., representative consoles, customer clients, Jump Clients, Jumpoints, Bomgar Buttons, etc.) can be
downloaded, installed, or used until Bomgar Technical Support builds a software licensing package for your appliance and you
install it per the instructions provided by Support. Because this license package is encoded with the DNS A-record of the
appliance as well as its SSL certificate, these must be in place before the license package can be completed.
CONTACT BOMGAR info@bomgar.com | 866.205.3650 (US) | +44 (0) 1628 480 210 (UK/EMEA) BOMGAR.COM 4
© 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners. TC: 1/11/2018
REMOTE SUPPORT APPLIANCE INSTALLATION
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