Bose 500 - Page 48

48
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
connect to
Wi-Fi network
In the Bose app, select correct network name, and enter the
network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
If your network information has changed, see page 18.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make sure
both your mobile device and the soundbar are connecting to the
same band.
NOTE: Give each band a unique name to make sure you’re
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into
the AC (mains) outlet. Uninstall the Bose app on your mobile device,
reinstall the app and restart setup.
Connect to the network using an Ethernet cable.
Soundbar doesn’t
connect to
Bluetooth device
On your mobile device, turn the Bluetooth feature o and then on.
Delete the soundbar from the Bluetooth list. Connect again
(see page 34).
Connect a dierent mobile device (see page 34).
Make sure you’re using a compatible Bluetooth mobile device.
NOTE: You can’t connect Bluetooth headphones to the soundbar.
Remove the soundbar from your mobile device Bluetooth device
list and connect again (see page 34).
Clear the soundbar device list (see “Clear the soundbar device list”
on page 36) and connect again (see page 34).