Bose 500 - Page 49

TROUBLESHOOTING
49
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ENG
SYMPTOM SOLUTION
Soundbar doesn’t
stream audio
using AirPlay
Make sure your soundbar is powered on and in range
(see page 16).
Make sure your Apple device and your soundbar are connected to
the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up-to-date (see page 41).
If you can’t find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit: hps://www.apple.com/airplay
Bose app doesn’t
work on mobile device
Make sure your mobile device is compatible with the Bose app and
meets minimum system requirements. For more information, refer
to the app store on your mobile device.
Uninstall the Bose app on your mobile device then reinstall the app
(see page 17).
Soundbar isn’t visible
to add to a nother
Bose account
Make sure sharing is enabled on your soundbar using the Bose
app.
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose app
(see page 26).
NOTE: The soundbar must be set up and connected to your Wi-Fi
network using the Bose app.
Make sure you’re in a country where Amazon Alexa is available.
Make sure the Microphone o indicator is not glowing red. To turn
on the microphone, see page 39.
Make sure you say the name you assigned in the Bose app. If
multiple speakers have the same name, use the name assigned in
the Alexa app or change the name in the Bose app.
For additional support, visit: hps://www.amazon.com/usealexa
TROUBLESHOOTING