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BRINKLEY CUSTOMER CARE: phone: 888.502.3460 or 574.501.4280 / email: CustomerCare@BrinkleyRV.com
SAFERIDE 24/7 - EMERGENCY ROADSIDE ASSISTANCE: 888.482.5715 / Customer Service: 855.963.1770
+ NOTICE
To activate your Brinkley RV One (1) Year
Limited Base Warranty and Three (3) Year
Limited Structural Warranty you MUST complete
your Warranty Registration within fourteen
(14) days of purchase. In addition to the Brinkley
RV registration, you must also complete the
required component registrations to obtain
those as well. All warranties start on the date
of purchase and are in eect for their stated
durations. Your Dealer is required to help facilitate
all warranty registrations at the time of purchase. If
you do not register your RV within the required
timeframes, warranty may be forfeited.
B. OWNER’S (YOUR) RESPONSIBILITIES
Routine care and maintenance of your RV is a part of
owning your Brinkley RV. The conditions of the roads
and highways you encounter as well as exposure to
weather and the elements can all take a toll on the
condition of your RV. As such, it is your responsibility
to care and maintain your Brinkley RV in accordance
with the Warranty Guide, component manuals, and this
manual. Proper maintenance will improve the longevity
of your RV and will prevent situations where warranty
coverage is lost due to neglect.
In the circumstance warranty repairs and/or service
is needed, it is your responsibility to transport the RV
to and from your Authorized Dealer. We ask that you
always first attempt to obtain the needed warranty
service work through your selling Brinkley RV Dealer.
However, if this is not possible for any given reason,
Brinkley RV is more than willing to assist you in locating
alternatives.
Please do not hesitate to contact us at any time.
It is also highly recommended that you obtain insurance
coverage on your RV. This coverage will aord you
protection for or against personal liability, collision, theft,
property damage, etc.
C. OBTAINING WARRANTY SERVICE
In the situation you feel you need to take your RV to an
Authorized Dealer for service work of any kind, please
first follow the steps below to validate your concern and
to obtain service work:
1. Verify your complaint.
There is nothing more
frustrating than transporting your RV to your Dealer
just to find out your RV is operating correctly, is
functioning within normal conditions of the RV, or was
not used correctly. There are many instances where
your Dealer or Brinkley RV can help you before you
become frustrated and spend time trying to obtain
service.
2. Make a list.
If service is truly required, you should
also make a prioritized list of all repairs needed and
provide this list to the Dealer or Authorized Service
Center at the time of scheduling service. We want to
ensure that the Dealer or Authorized Service Center
schedules enough time to address all your service
concerns and they can obtain all necessary parts in
advance of your service appointment. The checklist
will also help to ensure that the Dealer addresses all
your concerns at the time of service.
+ NOTICE
It is very common for service to be
delayed due to the parts not being available
at the time of service. RV Dealers generally
carry many dierent brands and models of
RVs making it dicult to stock all parts required for
service. Some replacement parts may take several
weeks for the Dealer or Authorized
Service Center to obtain. The better you
communicate your service needs, the better
your service experience will be.
3. Be prepared.
Prior to calling your Dealer or
Brinkley RV, make sure you have your warranty list
prepared, the VIN, and any related past
SEC.03 SERVICE & WARRANTY
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